Observations
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Observations can encompass scopes of work including quality, safety, commissioning, warranty, and work to complete. This tool is used to assign tasks to other project team members at any phase in the project lifecycle.
- Create, manage, attach drawings/photos, and assign observations to users from a mobile device or computer
- Set a due date, distribute observations, and send email notifications to responsible parties
- Give assignees the ability to view, respond to, and complete observations from a mobile device in the field
- Monitor and track observations by status and type
- Maintain a real-time history and activity feeds of all actions
- Easily link with Locations in order to filter within a project for specific reporting
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- Add Project Level Observation Types
- Add a Comment to an Observation
- Add a Multi-Tiered Location to an Item
- Add a Photo to an Observation so that it Populates in the Photos Tool
- Add a Related Item to an Observation
- Bulk Delete Observations
- Bulk Edit Observations
- Bulk Retrieve Observations
- Close an Observation
- Configure Advanced Settings: Observations
- Create a Change Event from an Observation
- Create a Project Level Observation Template
- Create an Observation
- Create an Observation from an Inspection
- Customize the Column Display in the Observations Tool
- Deactivate an Observation Template on a Project
- Delete Project Level Observation Types
- Delete an Observation
- Delete an Observation Template from a Project
- Edit Project Level Observation Types
- Edit an Observation
- Email Observations
- Enable the Observations Tool
- Export Observations as a PDF or CSV
- Reject an Observation
- Respond to an Observation
- Retrieve an Observation From the Recycle Bin
- Search for and Filter Observations
- Update the Status of an Observation
- View Observations by Type
- View an Observation
- Add Observations to a Drawing (iOS)
- Add a Comment to an Observation (iOS)
- Close an Observation (iOS)
- Create Items from Photos (iOS)
- Create Observations from a Model (iOS)
- Create an Observation (iOS)
- Create an Observation from an Inspection (iOS)
- Create an Observation with Quick Capture (iOS)
- Download Observation Items (iOS)
- Edit an Observation (iOS)
- Email an Observation (iOS)
- Link Observations to a Drawing (iOS)
- Respond to an Observation (iOS)
- Search for and Filter Observations (iOS)
- View an Observation (iOS)
- Add Observations to a Drawing (Android)
- Add a Comment to an Observation (Android)
- Close an Observation (Android)
- Create Items from Photos (Android)
- Create an Observation (Android)
- Create an Observation from a Location (Android)
- Create an Observation from an Inspection (Android)
- Create an Observation with Quick Capture (Android)
- Edit an Observation (Android)
- Email an Observation (Android)
- Respond to an Observation (Android)
- Search for and Filter Observations (Android)
- View an Observation (Android)
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Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
View Observations (Mobile) - Subcontractor as Collaborator
Respond to an Observation (Mobile)
Respond to an Observation (Mobile) - Field Worker
Resolve Observations (Mobile) - Subcontractor as Collaborator
OUTDATED VIDEOS - Removed from Support Site and Certifications
Create an Observation (Mobile) - Specialty Contractor
Configure Observation Settings
Add Observation Templates - Specialty Contractor
Respond to an Observation (Mobile) - Specialty Contractor
Configure Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Subcontractor - View Observations (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Subcontractor - Resolve Observations (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation(Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Create Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Configure the Observations Tool
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Create an Observation
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Close an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Configure Observation Settings
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Configure Observation Settings
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Configure Observation Settings
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Create Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Configure Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Create Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Configure Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Configure Observation Settings
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
Respond to an Observation (Mobile) - Field Worker
OUTDATED VIDEOS - Removed from Support Site and Certifications
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Configure Observation Settings
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Web
Add Observation Templates
Mobile
Create an Observation (Mobile)
Create an Observation (Mobile) - Field Worker
View Observations (Mobile) - Subcontractor as Collaborator
Respond to an Observation (Mobile)
Respond to an Observation (Mobile) - Field Worker
Resolve Observations (Mobile) - Subcontractor as Collaborator
OUTDATED VIDEOS - Removed from Support Site and Certifications
Create an Observation (Mobile) - Specialty Contractor
Configure Observation Settings
Add Observation Templates - Specialty Contractor
Respond to an Observation (Mobile) - Specialty Contractor
Configure Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Subcontractor - View Observations (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Subcontractor - Resolve Observations (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Specialty Contractor as Client - Respond to an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Field Worker - Respond to an Observation(Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Create Observations
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Configure the Observations Tool
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Owner - Create an Observation
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Add Observation Templates
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Create an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
Superintendent - Close an Observation (Mobile)
Video content may not accurately reflect the current state of the system, and/or it may be out of date.
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- What are "related items" in Procore?
- What are configurable fieldsets and which Procore tools support them?
- What are custom fields and which Procore tools support them?
- What are multi-tiered locations?
- What are the default observation types used for?
- What fieldset configurations are recommended for configurable fieldsets?
- What granular permissions are available for the project's Observations tool?
- What is Procore's Recycle Bin?
- What is the difference between a distribution group and distribution list in Procore?
- What standard trades are available in Procore?
- Which Microsoft Excel file versions can be attached to items in Procore?
- Which Procore tools can I use to create a change event?
- Which Procore tools let me view digital image attachments in a map view?
- Which Procore tools support granular permissions?
- Which fields in the Observations tool can be configured as required, optional, or hidden?
- Who gets notifications from observations?
Observations
The following table highlights which user permissions are required to perform the described user action.
: Denotes an action supported in Procore's iOS and/or Android mobile application.
+ : Indicates that one or more granular permissions are available for the task. See the relevant tutorial or Grant Granular Permissions in a Project Permissions Template for more information.
1 Company level Observation Types are managed at the Company level Admin tool. See Permissions.
2 When a 'Standard' user is the creator of an observation line item, the user will have the ability to change the status, close, and leave a comment. When a 'Standard' user is the assignee, the user can change the status to Initiated or Ready for Review. When a 'Standard' user is not the assignee on an observation, that user can view the activity stream and leave a comment. However, that user cannot view or change the status options.
3 'Standard' users can only assign observations to an 'Admin' user unless they have been granted the granular permission 'Can Assign Standard Users to Observations', which allows them to assign observations to another 'Standard' user.
4 'Standard' users can edit observations they have created.
5 'Read only' users can view observations that are not marked private. 'Read only' users can view private observations if included on the distribution list.
6 'Standard' users can view observations if they created the item or if the item is not marked private. 'Standard' users can view private observations if they created the item, set as the assignee, or are on the distribution list.
7 'Standard' users will also need 'Standard' permission to the Inspections tool.
8 'Read Only' and 'Standard' users with the granular permission to 'Update Status and Comment on Observations Assigned to Users within Same Company' can only update the status to 'Ready for Review'.
Below are the notable changes to the project's Observations tool.
Recent Changes
No recent notable changes.