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 NOTE: This page is linked in the Procore web app

Location: https://app.procore.com/1004955/proj.../configure_tab

  • Punch List > Punch List Settings > Import Punch Items > Need Help? Click here to go to our Support Site.
 

To submit a ticket to Procore's Customer Support team, please complete the following form. Thank you! 

ANNOUNCEMENT: 

Our new enhanced Support Site is now live! You can find answers faster, and release notes in one location with filtering. The rollout of the new site in US English will be complete on November 20, 2025. Other languages will follow after. We will continue to improve the site throughout the next year.

Click below to visit our new experience.

| NEW SUPPORT SITE |
What can we help you with today?
My Procore Application
My ERP Integration
Portfolio Financials and Capital Planning
Search results based on your subject
Please describe your issue.
Please copy and paste the link to the Procore page where you are experiencing the problem.

Helpful Links

  Procore Community

See if someone else has already answered your question by searching the Procore Community. The Procore Community is a great place to connect with fellow Procore users and find answers, ideas, articles, and best practices.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Sunday 9 AM - Friday 11 PM (CST)
Saturday 9 AM - 8 PM (CST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Portfolio Financials and Capital Planning (formerly Honest Buildings)
  • Workforce Planning (formerly Laborchart)
  • Unearth
Monday - Friday
8 AM - 5 PM (CST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday, 24 hrs
Saturday, 12 AM - 2 PM (AEST)
Sunday, 12 AM - 11 AM (AEST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Workforce Planning (formerly Laborchart)
Monday - Friday
11 PM - 8 AM (AEST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Sunday 9 AM - Friday 11 PM (CST)
Saturday 9 AM - 8 PM (CST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Portfolio Financials and Capital Planning (formerly Honest Buildings)
  • Workforce Planning (formerly Laborchart)
Monday - Friday
8 AM - 5 PM (CST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Thursday, 24 hrs
Friday, 6 AM - 5 AM (GMT)
Saturday, 3 PM - 2 AM (GMT)
Sunday, 3 PM - 6 AM (GMT)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Workforce Planning (formerly Laborchart)
Monday - Friday
1 PM - 10 PM (GMT)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
2 AM - 5 PM (CST)		   Live Chat

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
9 AM - 12 AM (CET)		   Live Chat

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
2 AM - 5 PM (CST)

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
9 AM - 12 AM (CET)

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

 

Helpful Links

  Procore Community

See if someone else has already answered your question by searching the Procore Community. The Procore Community is a great place to connect with fellow Procore users and find answers, ideas, articles, and best practices.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Sunday 9 AM - Friday 11 PM (CST)
Saturday 9 AM - 8 PM (CST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Portfolio Financials and Capital Planning (formerly Honest Buildings)
  • Workforce Planning (formerly Laborchart)
  • Unearth
Monday - Friday
8 AM - 5 PM (CST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday, 24 hrs
Saturday, 12 AM - 2 PM (AEST)
Sunday, 12 AM - 11 AM (AEST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Workforce Planning (formerly Laborchart)
Monday - Friday
11 PM - 8 AM (AEST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Sunday 9 AM - Friday 11 PM (CST)
Saturday 9 AM - 8 PM (CST)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Portfolio Financials and Capital Planning (formerly Honest Buildings)
  • Workforce Planning (formerly Laborchart)
Monday - Friday
8 AM - 5 PM (CST)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Thursday, 24 hrs
Friday, 6 AM - 5 AM (GMT)
Saturday, 3 PM - 2 AM (GMT)
Sunday, 3 PM - 6 AM (GMT)		   Live Chat

 Call Us

 Email Us

Specialty Customer Support

  • Workforce Planning (formerly Laborchart)
Monday - Friday
1 PM - 10 PM (GMT)		   Live Chat

 Call Us

 Email Us
  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
2 AM - 5 PM (CST)		   Live Chat

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
9 AM - 12 AM (CET)		   Live Chat

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
2 AM - 5 PM (CST)

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance. Click here to view other options and the Support team's availability  

Monday - Friday
9 AM - 12 AM (CET)

 Email Us

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.

  Customer Support

If you need additional troubleshooting or technical help, our dedicated Customer Support team takes pride in providing world-class support. Use our web form on this page to submit your question to the team or use our Live Chat option here (available in English and Spanish) for urgent assistance.

For other English-speaking support options, click here.