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What is an RFI?

An RFI is an acronym that stands for 'Request For Information.' In Procore, an RFI is a question or issue that is raised by a contractor and submitted to a project team. The intent of an RFI is to obtain either (1) clarification about a question or issue, or (2) confirmation of a change to the project scope. RFIs are typically created to capture the decisions and directives for a construction project on the official record.

Common Reasons to Create an RFI

  • To confirm the official interpretation of and to eliminate ambiguity about an incomplete, inapplicable, or missing project detail (e.g., a product specification is missing, a design issue is discovered in a construction drawing, and so on). 
  • To capture the official directive or decision by an architect, engineer, or owner about a project change that has the potential to affect the scope of work as well as result in added project costs or future liability issues.

Routing Process

The typical routing process for an RFI is as follows:

  1. A subcontractor presents a problem or question to the general contractor (e.g., a superintendent, project manager, or project engineer).
  2. The superintendent, project manager, or project engineer creates an RFI that captures the subcontractor's question. Then, sends the RFI to an architect, engineer, or owner for clarification.
  3. The architect, engineer, and/or owner submits a response.
  4. The general contractor ensures the official response is captured in the RFI and then relays the information back to the subcontractor.
Learn how to submit and reply to an RFI in Procore: RFIs 


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