Yes. If you are a user with 'Admin' level permission to the Company or Project level Directory tool, you can change the email address of a person in either the Company or Project Directory for your company's account. However, you cannot change the person's email address if the person has a user profile in your company's Procore account and another company's account.
Scenario 1: When the person only has access to one (1) Procore company account
In this scenario, let's say you are an administrator for a general contracting company and the person whose email address you want to change is an employee of your company. Since that person uses his or her login credentials only to sign into your company's Procore account, you are permitted to change their email address in either the Company or Project level Directory for your company account.
Scenario 2: When the person has has access to multiple Procore company accounts:
In this scenario, let's say the person is a vendor (i.e., a contractor or a subcontractor) who performs work for two (2) separate business entities and both of those entities have a separate Procore company account. If the person has logged into Procore and accessed either company account, you will not be permitted to change that user's email address. This is because the user's email address is associated with two company accounts and you do not have the authority to change a user's information for a separate business entity's Procore account. To learn more, see the questions and answers below.
When you attempt to change the email address for a person who has been invited to access to multiple Procore company accounts and that user has logged in to Procore, a black and white question mark (?) icon appears next to the person's email address field in the Company and Project Directory. When you hover the mouse cursor over the icon, the system will display the following error message:
You have two options: