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Procore

Reopen a Coordination Issue

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Objective

To reopen a coordination issue in the Ready for Review, Closed, or Moved to Observation status. 

Background

You may need to reopen an issue if you find it still requires work after someone places it Ready for Review or Closed status. For example, a reviewer might discover a fix is incomplete, new information could make the original solution obsolete, or someone may have closed the issue by mistake. You can also reopen issues in the Moved to Observation status.

The Reopen action formally reactivates the issue and changes the issue's status back to 'Open'. It also indicates to assignees that more attention is needed. This helps to ensure your team fully resolves every issue before final model sign-off.

Things to Consider

  • Required User Permissions:
    • To reopen any coordination issue, 'Admin' level permissions on the project's Coordination Issues tool.
    • To reopen a coordination you created, 'Standard' level permissions on the project's Coordination Issues tool.
  • Additional Information:
    • You can reopen issues in the Ready to Review, Closed, or Moved to Observation status. 
    • Closed issues do not appear in the Procore BIM Plugin. You can only reopen it using the Coordination Issues tool in the Procore web application.

Steps

From the Procore Plugin for Coordination Issues

Note: Issues with a 'Closed' status cannot be reopened from the Procore plugin. However, you can reopen issues in the 'Ready for Review' status.

  1. Open Navisworks® and your model on your computer. See Getting Started Using the Procore Plugin.
  2. With the Procore tab selected, click Issues List.
  3. Hover over the issue that you want to reopen.
  4. Click Reopen. 
    Note: This will set the coordination issue to an 'Open' status, which will signify that the review process should begin again.

From the Documents Plugin for Autodesk

  1. Open Revit® on your computer.
  2. Navigate to a 3D view in the project browser of Revit®.
  3. Click the Procore tab.
  4. Click Coordination Issues.
  5. In the Coordination Issues side panel, select the project in Procore.
  6. On the coordination issue, click the information icon-info3.png icon.
  7. Click Reopen.

From the Coordination Issues Tool

  1. Navigate to the project's Coordination Issues tool on app.procore.com.
  2. Click the Issue link to view its details in the side panel.
  3. At the bottom of the panel, click Reopen.
    This changes the coordination issue's status back to Open, which indicates to assignees that the review process should begin again.