Skip to main content
Procore

Reopen a Coordination Issue

Objective

To reopen a coordination issue after it has been marked as complete or closed, letting all responsible parties know that the coordination issue needs further attention before it can be marked as complete and closed.

Background

Once a coordination issue has been created, it is sent to the assignee to be resolved. Once the assignee resolves the issue, they will mark the coordination issue as "complete." This indicates the issue is ready to be reviewed by the coordination issues Admin. If the Admin approves the work, the coordination issue can be marked as "closed." A closed coordination issue denotes that no further action is required on the coordination issue. 

At any point after marking the coordination issue as complete or closed, the coordination issue can be reopened, which lets all responsible parties know that the coordination issue needs further attention before it can be closed. 

Things to Consider

  • Required User Permissions:
    • 'Admin' permissions on the project's Coordination Issues tool.
      OR
      'Standard' users can reopen coordination issues that they have created.
  • Things to Consider:
    • The coordination issue must be in an "Ready for Review" or "Closed" status. 

Steps

From the Procore Plug-In (Recommended)
  1. Open the Navisworks® application on your computer.
  2. Click the Procore tab to open up the Procore plug-in.
    Tip! Click the title bar of the Procore plug-in and drag it to the right side panel of your application so you can easily view both Procore and your model at the same time. 
  3. Open the model in which you're working.
    Note: Make sure the model is associated with a project in Procore. See Associate a Model with a Procore Project.
  4. In the All Issues list, hover over the issue that you want to reopen. Then click Reopen
    Note: If you want to view the details before marking as complete, you can click Info to review the information. Click the ellipsis (...) button, and then click Mark as Complete.
From the Coordination Issues Tool
  1. Navigate to the project level Coordination Issues tool on app.procore.com.
  2. Click Info next to the issue you want to close.
  3. Click Reopen.
    Note: This will put the coordination issue in the "Open" status, which will signify that the review process should begin again.

See Also