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Procore

Reopen a Coordination Issue

Objective

To reopen a coordination issue after it has been marked as complete or closed, letting all responsible parties know that the coordination issue needs further attention before it can be marked as complete and closed.

Background

Once a coordination issue has been created, it is sent to the assignee to be resolved. Once the assignee resolves the issue, they will mark the coordination issue as "complete." This marks the issue as ready to be reviewed by the coordination issues Admin, and if the Admin approves the work, the coordination issue can be marked as "closed." A closed coordination issue denotes that no further action is required on the coordination issue. 

At any point after marking the coordination issue as complete or closed, the coordination issue can be reopened, which lets all responsible parties know that the coordination issue needs further attention before it can be closed. 

Things to Consider

  • Required User Permissions:
    • 'Admin' permissions on the project's Coordination Issues tool.
      OR
      'Standard' users can reopen coordination issues that they have created.
  • Things to Consider:
    • The coordination issue must be in an "Ready for Review" or "Closed" status. 

Steps

From the Procore plugin (recommended)
  1. Open the Navisworks Manage application on your computer.
  2. Open the model you're working with.
    Note: Make sure the model is associated with a project in Procore. See Associate a Model with a Procore Project.
  3. Click the Procore tab to open up the Procore plugin.
    Tip! Click the title bar of the Procore plugin and drag it to the right, left, bottom, or top of your application or to another monitor so you can view both Procore and your model at the same time. 
  4. Click the Issues icon to open up the Issues tool. 
  5. In the All Issues list, hover over the issue that you want to reopen.
  6. Click Reopen
    Note: Additionally, if you would like to view the details before marking as complete, you can click Details, review the information, click the ellipses (...) button, and then click Mark as Complete.
From the Coordination Issues Tool
  1. Navigate to the project level Coordination Issues tool on app.procore.com.
  2. Click Info next to the issue you want to close.
  3. Click Reopen.
    Note: This will put the coordination issue in the "Open" status, and will signify that the workflow from Open to Ready for Review to Closed should begin anew.

See Also