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Procore

Reopen a Coordination Issue

Objective

To reopen a coordination issue after it has been marked as complete or closed, letting all responsible parties know that the coordination issue needs further attention before it can be marked as complete and closed.

Background

Once a coordination issue has been created, it is sent to the assignee to be resolved. Once the assignee resolves the issue, they will mark the coordination issue as complete. This indicates the issue is ready to be reviewed by the coordination issues Admin. If the Admin approves the work, the coordination issue can be marked as closed. A closed coordination issue denotes that no further action is required on the coordination issue. 

At any point after marking the coordination issue as complete or closed, the coordination issue can be reopened, which lets all responsible parties know that the coordination issue needs further attention before it can be closed. 

Things to Consider

  • Required User Permissions:
    • To reopen any coordination issue, 'Admin' permissions on the project's Coordination Issues tool.
    • To reopen a coordination you created, 'Standard' on the project's Coordination Issues tool.
  • Additional Information:
    • A coordination issue must be in an 'Ready for Review' or 'Closed' status to be reopened. 
    • 'Closed' issues do not appear in the Procore plugin. If you want to reopen an issue that is 'Closed', you can reopen it from the Coordination Issues tool.

Steps

From the Procore Plugin 

Note: Issues with a 'Closed' status cannot be reopened from the Procore plugin. However, you can reopen issues in the 'Ready for Review' status.

  1. Open Navisworks® and your model on your computer. See Getting Started Using the Procore Plugin.
  2. With the Procore tab selected, click Issues List.
  3. Hover over the issue that you want to reopen.
  4. Click Reopen
    Note: This will set the coordination issue to an 'Open' status, which will signify that the review process should begin again.
From the Coordination Issues Tool
  1. Navigate to the project level Coordination Issues tool on app.procore.com.
  2. Click Info next to the issue you want to close.
  3. Click Reopen.
    Note: This will set the coordination issue to an 'Open' status, which will signify that the review process should begin again.

See Also

If you would like to learn more about Procore’s coordination management software and how it can help your business, please visit our Continuous Coordination for VDC Teams product page here.