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Procore

Reactivate a User in the Company Directory

Objective

To reactivate a user that was previously inactivated in a Procore account so that they can once again log in to a Procore account and access company-specific information.

Things to Consider

  • Required User Permission:
    • To perform the steps below, 'Admin' level permissions on the Company Directory.
      OR
    • If you have 'Admin' level permissions on the Project level Directory tool, you can achieve the same result by following these steps: Reactivate a User in the Project Directory

      Important! It does NOT matter whether the user account reactivation task is completed by a Procore Administrator on the Company Directory or by a user with 'Admin' level permission on the Project Directory. The reactivation steps at both levels have the same result--the user account is reactivated in the Company Directory and project access permission is reinstated in all Project Directories to which the user had previously been granted access. 

  • Prerequisite:
  • Additional Information:

Steps

  1. Navigate to the company's Directory tool.
    This reveals the Company Directory page. 
  2. Click the Inactive Users tab.
    This reveals a list of user accounts that have been deactivated in your company's Procore account.
  3. Locate the desired user in the Inactive Users list. Then click Reactivate.
    reactivate-company-directory-user.png
    The system restores the user's account to the Users tab of Company Directory. 
    Note: Access permissions to any project to which the user account was added (at the time the user was deactivated) are also restored.