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Procore

What is a manual hold on a subcontractor invoice?

 General Availability in Select Markets (United States)
flag-us.png Procore Pay icon-external-link.png with payments powered by Goldman Sachs Transaction Banking (TxB)* is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management icon-external-link.png functionality in the Procore web application to handle the payment process between general and specialty contractors.

Background

When using Procore Pay to send payments powered by Goldman Sachs TxB, a payor's Payment Admins and Company Admins can use the Company level Payments tool to manage payment holds. Invoice administrators can manage holds with the Project level Invoice Management tools.  

Answer

With Procore Pay, manual holds can be applied to subcontractor invoice payments for a variety of reasons. These include quality issues, such as when delivered work is subpar or warranty support is uncertain. Holds might also be applied for incomplete work, work not meeting the specified quality level, contract disputes, financial concerns, or compliance issues. 

When creating a hold, users can also choose share the hold with the invoice contact. Users can also edit the details of a hold. Once the conditions are satisfied, users can also release the hold. 

 Important

Payment holds integrate with payment requirements. See Manage Payment Requirements. Incomplete requirements do NOT prevent Payments Disbursers from paying invoices. However, the Company level Payments tool visually alerts disbursers when holds are applied to invoices. 

A payment hold can be placed on an invoice for a variety of reasons. Below are a few examples of why a payor might place a manual hold on a payee's invoice include: 

Examples

Here are a few examples of why a Procore account holder might choose to place a manual hold on an invoice:

  • A member of the project team might have reported a problem with the work or materials being billed on the invoice. 
  • A billed amount on the invoice might exceed the current contract value. 
  • You are a new payee on the project and it may take time to build a trusted relationship with the payor. 

Additional Information

What permissions do you need to View or manage payment holds on an invoice?

Manual holds can only be placed on invoices by these authorized users:

Role in Payor Environment Required User Permissions... On which Procore tool... Learn More...
Payments Admin 'Payments Admin' Company level Payments Tool View Payment Requirements as Payor
Invoice Administrator 'Admin' level permissions Project level Commitments tool Create and Apply a Manual Hold on an Invoice

View Payment Requirements on a Project Invoice as an Administrator
Procore Administrator (a.k.a., Company Admin) 'Admin' level permissions Company level Directory tool
Invoice Contact 'Read Only' level permissions Project level Commitments tool View Payment Requirements as an Invoice Contact

How long can a payment hold be placed on an invoice?

A manual hold can be placed on an invoice at any time. It can also be released at any time by an authorized user. 

How do I apply payment holds?

Since holds are typically situation-specific, a hold can only be applied to a single invoice. A hold cannot be applied to multiple invoices. However, an invoice can have multiple holds. To learn how to add a payment hold to an invoice, see Apply a Manual Hold on an Invoice

How do I release payment holds?

To learn how to release a hold on an invoice, see Release a Manual Hold on an Invoice

See Also

 

*Goldman Sachs Transaction Banking services are provided by Goldman Sachs Bank USA (“GS Bank”) and its affiliates. GS Bank is a New York State chartered bank, a member of the Federal Reserve System, and Member FDIC.