What is a Training Center?

Answer

A Training Center is a product that allows companies to build custom training material that documents its best practices and procedures in a private section on Procore's Support site and serve that content within app.procore.com. It is the most efficient way to train your internal team and external collaborators on how to use Procore your way!

Why create a Training Center?

Creating a Training Center is a modern solution to the outdated practice of generating static Microsoft Word or PDF user manuals, particularly for cloud-based platform like Procore. The challenge of creating a comprehensive, custom Procore user manual from scratch, and the subsequent issues of keeping it updated and ensuring everyone uses the most recent version, can be time-consuming and inefficient. However, documenting and training users on how to conduct tasks as per your company's guidelines and best practices remains essential for successful Procore adoption across your organization.

A Procore Training Center allows you to leverage existing documentation from Procore’s Support site, such as tutorials and FAQs. This innovative solution focuses on documenting best practices and company-specific instructions, making it a more efficient and scalable way to educate users on how to perform construction management tasks.

Benefits

• Work smarter, not harder
  Why recreate the wheel by creating a copy of Procore's documentation that you'll have to maintain yourself? Strategically reuse existing content on Procore's Support site.
   
• Automatically inherit documentation updates
  When creating custom, hybrid tutorials where you are reusing content from standard tutorials on Procore's Support site, you will automatically inherit updates that are performed by Procore's internal Technical Documentation team as new functionality and features are added to Procore.
   
• Customized in-app help 
  You are now able to serve your custom, hybrid tutorials directly in the right context of Procore's web application. For example, if you created a custom tutorial for creating an RFI in your Training Center, you'll be able to override the standard tutorial with your white labeled version across any project in your Procore account. Train your users to develop a habit of clicking the "Help" button in Procore whenever they have a question because answers are literally just a click away!
   
• Control who has access to your Training Center
  All content in your Training Center will be 'private' by default and will only be accessible to users with whom you've specifically granted access. However, you can create content that's 'unlisted' which allows you to grant access to a larger group of users with direct URLs.
   
• View User Analytics
  Unlike a PDF or Microsoft Word user manual where you have no idea if anyone is actually reading your custom SOPs on a regular basis, you have access to site analytics, which can be used to deduce valuable insights and opportunities for improvement. For example, our Training Management team can generate custom reports that give you insight into how often your custom Training Center pages are being viewed as well as how many users are viewing your content. Pageviews, Users, Sessions, Pages/Session, Avg. Time on Page are just some of the captured site analytics. You can also see which keywords and phrases your users are searching for on the site, which might identify a tool or topic that your users need more training or documentation to be successful.  (Note: All user analytics are anonymous where no personally identifiable information is shared.)
   
• Real-time Updates
  Make changes to your Training Center pages at any time. As soon as you save your changes they will instantly become visible to your users. Keeping your SOPs accurate and up-to-date has never been easier. You no longer have to worry about users viewing old versions of your SOPs.
   
• Create a single source of truth
  If you are creating and distributing your own Procore user manual (e.g. Word or PDF), users might be confused as to which help resource they should use to find their answer. "Should I use the Procore user manual that my project manager emailed me at the start of the project or go to https://support.procore.com?"
   
• Document best practices and company-specific procedures
  You are not limited to only creating Procore-specific content in your Training Center. You can use the Training Center to create educational learning paths for any user, which covers company policies, procedures, and construction management best practices. 
   
• Create custom learning paths
  Build a custom landing page type for your related job roles. (e.g. project manager, superintendent, subcontractor, accounting, etc.) Typically each learning path will align with a Company level permission template in your Procore account.

• You own your Training Center! 
  Once your Training Center is properly configured and set up by Procore's internal Training Center team, the main Editor(s) from your company will be properly trained and equipped to both create and manage existing content on their own.

Example: Training Center Homepage

Example: Role-Specific Learning Path

Example: Hybrid Tutorial

To learn more through a demo, click here!