Skip to main content
Procore

How do I contact Microsoft Support for unresolved Conditional Access Evaluation issues?

  1. Last updated
  2. Save as PDF

Answer

If you have reviewed the Procore troubleshooting guides and determined that your Conditional Access Evaluation (CAE) issue stems from a Microsoft Entra (Azure AD) configuration or outage, your IT Administrator needs to file a support request directly with Microsoft.

To ensure your request reaches the correct technical team, categorize your ticket using the following details:

  1. Log in to the Microsoft Entra admin center.

  2. Navigate to Support & Troubleshooting > New Support Request.

  3. Select the following options:

    • Service: Microsoft Entra ID (formerly Azure AD).

    • Problem type: Conditional Access.

    • Problem subtype: Policies not applying as expected (or Continuous Access Evaluation if available).
      Microsoft Entra admin center showing a new support request form for Conditional Access policies with technical issue details.

  4. Describe the Issue: State that the "Procore for Outlook" enterprise application is being blocked despite meeting policy requirements, or cite specific error codes. For example, LocationConditionEvaluationSatisfied).

Note: For details on conditional access policies, see Microsoft's What is Conditional Access? support article.

See Also