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Procore

Resolve a Punch List Item

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Objective

To change the status of a punch list item to unresolved or resolved to indicate whether or not the work on the item has been completed. 

Background

If a user is assigned to a punch list item, they will receive an email with a link to that punch list item. Users can then respond to that punch list item in Procore and mark it as resolved. Although the assignee can mark the punch list item as 'Resolved,' it is up to the user who assigned the punch list item to completely close the item out. See Close a Punch List Item

Things to Consider

  • Required User Permission:
    • 'Standard' or 'Admin' level users on the project's Punch List tool can resolve a punch list item only if they are listed as the assignee.
      OR
    • If you have 'Standard' or 'Read Only' permissions on the Punch List tool and your user account is assigned the 'Resolve Punch Items Assigned to Users Within Same Company' granular permission, you will be able to resolve the punch list item. See Grant Granular Permissions in a Permission Template.
  • A status can also be changed from "Resolved" to "Unresolved" and vice versa at any time. 

Steps

Change the Status of Your Punch List Item from an Email
  1. Navigate to your email inbox that you have set up to receive emails from Procore.
  2. Open the punch list item notification email. (Note: If you have multiple punch list items assigned to you in an hour, you will get one email containing the details of multiple items. In that case, you will need to click on the link of each item, or navigate to each item in Procore to respond to them.)
  3. Click the link under "Punch List Item Details".

    assigned a punch list item email.png
     
  4. Select the status you want to set the punch list item to next to "Response Status." Selecting "Resolved" means that all work on the punch list item has been completed and the assignor can close the item out.


     
  5. Click Submit.
Change the Status of Your Punch List Item from the Web
  1. Navigate to the project's Punch List tool.
  2. In the "Response Status" column, you can select "Unresolved" or "Resolved." Selecting "Resolved" means that all work on the punch list item has been completed and the assignor can close the item out. 
  3. It is recommended that you also click View next to the item and add a response and an image for the GC to review.

    resolve on the web.png

 

 

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