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Create an Incident



To create an incident in the Incidents tool.

Things to Consider

  • Required User Permissions:
    • 'Standard' or 'Admin' level permissions on the project's Incidents tool.
  • Prerequisites:
    Before you can create an incident, a user who has been granted the appropriate permissions must perform these tasks:



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View as: Superintendent


  1. Navigate to the project's Incidents tool.
  2. Click Incidents.
  3. Click Create.
  4. View the Creator Information on the New Incident page:
    1. Creator. This field is automatically populates with your name.
    2. Date Created. This field automatically populates with today's date. 
  5. Specify the Incident Information as follows:
    1. Title. Enter a descriptive name to describe the incident. An asterisk (*) denotes this is a required field.
      For example, type: Worker fell from ladder
    2. Status. If this is a new and/or unresolved incident, keep the status set to Open.
      • Closed. The incident is resolved (i.e., it is NOT currently being investigated).
      • Open. The incident is unresolved (i.e., it is currently being investigated).
    3. Location. Select from the location drop-down menu. See How do I add a multi-tiered location to an item?
    4. Private. Mark the incident as private to hide it from everyone except Incident tool 'Admin' users and the creator of the incident. Do not mark this checkbox if you want to allow everyone who has access to the Incidents tool to see this incident.
    5. Event Date/Time. Select from the drop-down menus the approximate date and time the incident occurred. 
    6. Recordable. If this incident is legally classified as a recordable incident by a regulatory agency or governing body, mark this checkbox.
    7. Time Unknown. If you do not know the time the incident occurred, mark the checkbox next to Time Unknown.
    8. Distribution. Enter the users whom you want to give access to the incident in Procore. 
      Note: This action will send an email notification to the users. To send the incident to team members later, see Email Incidents.
    9. Description. Enter a detailed description. 
      Note: Possible information may include: witnesses, more information on the location, more information about how the incident happened.
    10. Attachments. Attach any relevant files. You have these options:
      • Click Attach File(s) and choose the appropriate option from the shortcut menu that appears.
      • Drag and drop files from your computer into the gray Drag and Drop File(s) box.
  6. Under Incident Records, click Add Record and choose a record type from the drop-down menu. For more information about adding records, see:
  7. Under Investigation, enter the following information, or select "(None)," from the applicable drop-down menus.
    • Hazard. Select the hazard with which the person was involved (e.g., Caught In).
    • Contributing Condition. Select the condition that contributed to the hazard (e.g., Defective Equipment).
    • Contributing Behavior. Select why you think the injury or near miss occurred (e.g., Distraction).
  8. Under Witness Statements, click Add Witness Statement and enter the statement information. See Add a Witness Statement to an Incident.
  9. Click Create.
  10. Coming Soon Optional: Add an Action to an Incident

See Also

If you would like to learn more about Procore’s incident management software and how it can help your business, please visit our construction incidents software product page here.
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