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Where and how does Procore store customer information?

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Answer

For documents and photos that users upload, Procore leverages Amazon's cloud storage service, S3 (Amazon Simple Storage Service). Amazon Web Services provides enterprise-class tools that have been proven to be both reliable and secure for today's web-based applications. Amazon’s cloud computing services are in use at companies of all sizes, from startups to large organizations such as Netflix.com, Eli Lilly, 3M, NASA, and others.

It is important to note that Procore only hosts customer documents on Amazon S3; no client User ID’s or Passwords are stored on S3. Highly sensitive data is always stored in Procore’s own private database.

For Procore's application and database servers, Procore leverages Rackspace. All servers are located in Rackspace's secure cage spaces within its facilities that are spread across the United States. Keycard protocols, biometric scanning protocols, as well as around-the-clock interior and exterior surveillance monitors provide access to every one of our servers at all times. Only authorized data center personnel are granted access credentials to the data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort. Every data center employee must must pass multiple background security checks before they’re hired.

Data centers are staffed 24x7 by NOC and customer support personnel. All servers run 24x7 custom monitoring tools with email/SMS timed escalations. 

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Last modified
12:35, 22 May 2017

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