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How do I log in to Procore's Support site?

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Background

We've set up Single Sign-on (SSO) between Procore's web application (https://app.procore.com) and our Support site (https://support.procore.com). As a result, there is no need to create another set of login credentials to access our support articles. 

Although you can always view the Support site anonymously, there are several benefits of viewing the site as a logged in user.

  • Access to Private Training Centers 
    In order to access a company's private Training Center (e.g. https://support.procore.com/acme), you must be given specific access to the company's Training Center, which can be seamlessly done using SSO. See How do I request access to a custom Training Center?
  • Easier to Create New Support Tickets
    When you are logged in user of the Support site, you will not have to manually enter your name or email when completing the Report an Issue form because that information will automatically be appended to your ticket for you.
  • Provide User Feedback
    You can rate pages and leave helpful feedback to our Documentation team.

Follow the instructions below to authenticate yourself via Single Sign-on (SSO). 

Answer

  1. Log into the Procore Web application. See Log in to Procore Web
  2. In the top right corner, click the Question Mark (?) icon. 
  3. Click Support Center



    The system redirects you to the Procore Support Site at https://support.procore.com. You will be automatically logged into the Learning Management System (LMS) using SSO.
    Notes:
    • If this is the first time you've accessed the Procore Support Site, the SSO technology will automatically create you a new user account (i.e., using the email and password that you use to log into Procore).
    • To gain access to the site, choose one of these methods:
      • (Recommended) Click the 'Support & Feedback' icon in the top-right corner and choose Support Center (pictured above). 
      • Click the 'Login' link directly on the Procore Support Site. 
    • If you are trying to access a private Training Center, see How do I request access to a custom Training Center?
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Last modified
23:37, 10 Apr 2017

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