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Why are some files missing after uploading to Procore Sync?


You are uploading folders to Procore Sync, and you notice that after uploading, some files or folders are missing.


Folder/File Ending in a Period or Whitespace

Windows OS does not allow folders with names ending in a period or whitespace to be downloaded and stored on the computer. This is an operating system limitation and Procore has no control over it. A common example of a folder in the Documents tool that cannot be synced is the name of a sub contractor such as “Smith’s Mechanical Inc.”


This problem can be fixed by removing any space or period from the end of the folder/file name. This can be done in Procore Drive or the Web application by navigating to the folder and renaming the folder name to remove the invalid character(s).

Folder/File Name Has More Than 260 Characters

This problem can occur when the folder (and containing files) character count is beyond 260 characters.