To reopen an RFI that has been previously closed.
After the RFI has gone through its workflow and all responses have been logged in Procore, users with 'Admin' level permission can change its status to 'Closed.' On occassion, these users might also close an RFI in the 'Draft' status. In Procore, a Closed RFI indicates that the inquiry has been resolved and requires no further action. If you have closed an RFI, but want to reopen it to make edits or add responses, use the steps below.
Things to Consider
- Required User Permission:
- 'Admin' level permission on the project's RFIs tool.
- The RFI being reopened must be in the Closed status. See Close an RFI.
- Additional Information:
- When you reopen an RFI, it is returned to the status it was in when it was closed. For example, if you closed a 'Draft' RFI, it is returned to the 'Draft' status. If you closed an 'Open' RFI, it is returned to the 'Open' status.
- Navigate to the project's RFIs tool.
This reveals the RFIs page.
- Click the Items tab.
- In the Add Filters drop-down list, select Status. Then choose Closed from the secondary drop-down list.
This narrows the list to show only RFIs in the 'Closed' status.
- Locate the desired RFI. Then click View.
This opens the RFI in view mode.
- Click Reopen RFI .
The system reopens the RFIs and places it into the status it was in prior to being closed.