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Approve or Reject Commitment Change Orders (CCOs)


To approve or reject a Commitment Change Order (CCO) as the designated reviewer. 


Commitment Change Order (CCO) details a potential change in costs that affects the original commitment contract. When a Procore user creates a CCO, the user can assign another Procore user as the 'Designated Reviewer' for the CCO. Only one (1) user can be assigned as the 'Designated Reviewer' on a commitment. In addition, before the reviewer can submit an Approve or Reject response, the CCO must be placed into the Pending - In Review or Pending - Revised status.

Things to Consider

  • Required User Permissions:
    To submit an approve or reject response to a CCO: 
    • 'Standard' on the project's Change Orders tool and the Prerequisites listed below.
    • 'Standard' on the project's Commitments tool, a member of the 'Private' drop-down list on the commitment, and the Prerequisites listed below. 
  • Prerequisites:
    • A user must create a CCO and place it in the Pending - In Review or Pending - Revised status. See Create a Commitment Change Order (CCO).
    • A user must add you as the 'Designated Reviewer' on the CCO. 
  • Additional Information:
    • Only one (1) user can be assigned as the 'Designated Reviewer' on a commitment. 
    • The 'Designated Reviewer' must submit an Approve or Reject response in the Procore web application.
    • The 'Designated Reviewer' cannot submit a response to a CCO from the Procore email notification. 


  1. Locate the pending CCO that requires your response. Here are ways to find it:
    • If you are the designated reviewer, click the link in the email notification. To locate the link, see View Example Email
      Note: To receive the email notification, the project's admin must forward it by clicking the Email button on the change order. See Email Forward a Change Order.
    • Navigate to the Procore home page and click the link in the 'My Open Items' area.
    • Navigate to the project's Change Orders tool and click the View button next to the change order. You must be granted the permissions above to see the link. 
    • Navigate to the project's Commitments tool, click the Change Orders tab, and click the View button. You must be the 'Designated Reviewer' to submit a response. 
  2. Enter a response and click Reject this CCO or Approve this CCO


    After you provide a response:

    • Procore sends an email notification with your response to the user who created the CCO.
    • Procore populates your name in the 'Reviewer' field on the CCO. 

See Also

If you would like to learn more about Procore’s change order software and how it can help your business, please visit our construction change order product page here.