Skip to main content
Procore

Log in to Procore Pay with Multi-Factor Authentication

  1. Last updated
  2. Save as PDF
 General Availability in Select Markets (United States)
flag-us.png Procore Pay icon-external-link.png  is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management icon-external-link.png functionality in the Procore web application to handle the payment process between general and specialty contractors.
 Procore Pay Integrates with the Modernized Subcontractor Invoicing Experience
in Procore Pay, lien wavers are powered by Levelset, a Procore Company. To manage lien waivers with the Invoice Management tools in Procore, your Procore users must be using the modernized subcontractor invoicing experience. 

Objective

To log in to Procore Pay when your Procore account requires you to verify your identity using Multi-Factor Authentication (MFA). 

Background

To provide Procore Pay with a trusted method to safeguard sensitive bank account information and payment transactions, it is important for Procore Pay customers to ensure your environment has strong password management protections in place. To help ensure your most sensitive operations are guarded against unauthorized account access, Procore Pay users must complete a multi-factor account login process to authenticate their identity. 

These factors include:

  1. Enter your email address and password for your Procore user account. If you are an authorized user with access permission to Procore Pay, you will be prompted to enter your user name and password on the Procore login page.
  2. Enter a one-time password code generated by an MFA app on a mobile device. Next, a Time-Based One-Time Password (TOTP) code is sent to your mobile device. A TOTP code is a randomly generated secret code displayed on a user's mobile device using a TOTP-compliant app.

Things to Consider

  • Required User Permissions
  • Additional Information:
    • The TOTP-generated secret code is valid for thirty (30) seconds. 
    • Users are prompted to enter the TOTP-generated password before:
      • Logging into Procore with a Procore user account with access permissions to the Company level Payments tool.
      • Attempting to gain access to the Company level Payments tool. 
      • Attempting to perform sensitive operations that require MFA, such as creating a disbursement. 

 

Steps

  1. Go to the Procore web application at: https://app.procore.com.
  2. Enter your Procore email address and password. Then, click Log In. 
  3. Open the one-time password application on your mobile device and select your account. 
     Tip
    Are you seeing the 'Set Up Your First Account' screen? To learn how to log in for the first time, see Set Up MFA for Procore Pay on Your Device instead of the steps below. 
  4. At the Enter Your Password screen shown below, do the following:
    enter-your-password.png
  5. Accept the email address or click Edit to modify the email address.  
  6. Type your Password. 
  7. Click Continue. 
  8. Check the one-time password application on your mobile device for your secret code.
     Tip
    • What is a one-time password application? A One-Time Password (OTP) application is an app that is installed on a hardware device that helps to safeguard your Procore Pay account from unauthorized access. It generates a random code that you enter when challenged, to verify your identity. The code is randomly generated and changes each time you are challenged by MFA to verify your identity. 
    • What is an MFA device? An MFA device is an electronic device (such as a mobile phone or another device) on which you have installed the one-time password application. 
  9. At the Verify Your Identity page, choose from these options:
    verify-your-identity-enter-code.png
    • Recommended. Type your secret code in the Enter Your One-Time Code box. 
      OR
    • Click Try Another Method. Then select one of the available options. Typically, you can choose between using one of the listed authenticator apps or you can enter the recovery code that you recorded in Set Up MFA for Procore Pay on Your Device.
       Tip
      Why are my options different? The options that appear for you depend on the authenticator app that you installed. 
  10. Click Continue.
    If you successfully pass the login challenge, you are logged in to the Procore web application.  
     Important
    If your company has implemented its own Single Sign-On (SSO) or MFA requirements, you may be required to enter additional login credentials to access Procore Pay. For assistance with those steps, contact your IT department.
     Tip
    Seeing a blocked account message?  To safeguard your company's sensitive information, your account is automatically blocked after multiple consecutive login attempts. For assistance with resetting or recovering your account access, contact your company's Procore Administrator. Your administrator can submit an MFA reset request with Procore's Payments Operations team. See Contact Support. 

See Also