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What happens if I lose or replace the device where MFA is configured?

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CLOSED Beta

Multi-factor Authentication (MFA) is currently in closed beta. This functionality is not available to a general audience at this time.

Beta participants have already been selected. Procore is not accepting additional requests to join the closed beta at this time.

Background

After you configure Multi-Factor Authentication (MFA) on your device for Procore, you may experience loss of, or damage to, that device. In these cases, you will need to be able to regain access to your MFA account on another device to access Procore. 

You or your company might also choose to electively upgrade your device. While a recovery code should function in either scenario, intentionally replacing your device while maintaining access to the previous device may allow for different methods of transfer or recovery of your MFA account. To learn more about what options are available to you, see the documentation for your specific authenticator app.

Answer

When you install and set up the authenticator app (such as Google Authenticator, or Okta Verify), you will be provided a recovery code to use in case your device is lost or damaged. It is important to save this code in a location that is secure, but accessible from another device.

If the authenticator app your company recommends for use allows for the ability to configure MFA on more than one device, it is recommended you do so. A second device can serve as a backup if you experience loss or damage of your primary MFA device.

If you lose or damage your MFA device, and do not have your recovery code or a backup device, reach out to your Procore Administrator and request that they reset MFA for your user account. An MFA reset will allow you to set up MFA again, on a new device, without your recovery code. Before issuing a reset, your administrator will need to verify your identity using a process approved by your company.