What messages and alerts can people respond to in Resource Planning?
Background
When managing your resources, you can send helpful message to update the team about weather, schedules, or share information with certain job titles. See Send a Message for Resource Planning.
You can also send assignment alerts to notify the assignees and share key information about their resources assignment such as when they have a new assignment or when there are updates to dates, times, projects or locations. See Send Assignment Alerts in Resource Planning.
Other notifications can be sent from Resource Planning such as when a new resource request is submitted or when a tag is expiring.
For recipients to receive communications, their preferred communication method must be enabled on their profile. See Edit People in Resource Planning.
Answer
Recipients can respond to some of these messages by SMS message (message and data rates may apply), email, or in the Resource Planning/LaborChart app. Below are the different communication types and the options for response:
- Messages - By default, recipients can respond to messages via email or the Resource Planning/LaborChart App.
- Assignment Alerts - Recipients can respond to assignment alerts if responses have been enabled in the default assignment alert settings. See Configure Default Assignment Alerts.
- Notifications - Recipients cannot respond to other platform notifications.
| Communication Type | Definition | Origin | Receipt Method | Response Method |
|---|---|---|---|---|
| Assignment Alert | Any communication related to assignment information |
|
If enabled on their profile:
|
If responses are enabled:
|
| Message |
Any communication not related to assignments:
|
|
If enabled on their profile:
|
|
| Notification | Platform action-activity sent to users. |
|
If enabled on their profile:
|
N/A |