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How do I set the clock on my mobile device to automatic for MFA Authenticator App Codes?

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Background

For Procore's Multi-Factor Authentication (MFA) to work, the time on your mobile device must be in sync with Procore's servers. If your device's clock is not set to update automatically, it can drift out of sync. Even a difference of a few seconds will cause your MFA authenticator app codes to fail.

To prevent this, enable the 'Set Automatically' feature in your device's time settings.

Answer

Follow the steps below for your device.

 Notes
Menus and settings may vary slightly between device models and software versions. Always check the device manufacturer's website for the most up-to-date instructions. 

On an Android Device

  1. Open the Settings app.
  2. Tap General Management or System.
  3. Tap Date & Time.
  4. Tap the toggle to turn ON Set time automatically.

On an iOS Device (iPhone/iPad)

  1. Open the Settings app.
  2. Tap General.
  3. Tap Date & Time.
  4. Tap the toggle to turn ON Set Automatically.
 Notes
  • The code from your authenticator app expires every 30 seconds.
  • If your company requires MFA, you must enter this code to log in to Procore.