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Procore

How do I build a Training Center?

Background

You recently saw a live demo of the Training Center and are interested in becoming a participant in the program. You would also like to better understand how you can build your own custom Training Center. What is a Training Center?

Answer

The Training Center program is currently an add-on service that can be purchased through speaking to your Account Manager or Account Executive.

 


 

The Training Center Roadmap: Items on the timeline in blue denote tasks that you (the client) are to perform, whereas the items in orange denote tasks that Procore's Documentation team will perform/lead.

Phase 1: Development

(about 2 weeks)

  •  Demo Call Procore
    During this ~45 minute demonstration, we will show you an example of a Training Center and highlight key features such as its architectural design and how you can create custom, hybrid tutorials that intelligently reuse content from standard articles on Procore's Support site. Each call includes a Q&A session at the end.
  •  Getting Started Guide Partner
    At the conclusion of the Demo Call, you will be granted access to the Training Center: Getting Started Guide to fill out, which outlines more information and next steps. When you're done, you'll send the completed form to training-center@procore.com.
  • Training Center Setup Procore
    It will take roughly 1 week for Procore's Training Center Specialist to create the base structure of your Training Center, as well as build several examples of hybrid tutorials to streamline the development of your custom content.

Phase 2: Training

(about 4 weeks)

  •  Review & Training Call #1 Procore
    Once your Training Center is built out, we will set up a series of calls to review your Training Center. We will also train you and/or your team on how to manage all aspects of your Training Center.
  •  Edit Tutorials + Add Links Partner
    After the first training call, you'll be assigned homework to create new tutorials, FAQs, etc., add reuse scripts, as well as manage existing content.  
  •  Review & Training Call #2 Procore
    Once you've completed the homework, we'll review and continue to review and train you on your Training Center.
  •  Continue Building First Role Parter
    After the second training call, you'll be assigned homework to continue building out your first role path.
  •  First Role Launch Call Procore
    We'll go over the steps you need to do to launch your first role.
  •  Launch First Role Partner
    Once you're equipped with the training, you can publish your first role whenever you'd like.

Phase 3: Continued Support

  •  Consultation & Support Procore
    At this point, you should be fully equipped to build out the rest of your Training Center so that it becomes the primary support and training resource for your organization, as well as for any collaborators (e.g. Architects, Subcontractors, etc.) that you invite to any project managed in Procore. Procore's Documentation team will be able to troubleshoot any issues related to your Training Center. Please email all support related questions and feedback to training-center@procore.com.
  •  Build Future Roles Partner
    Continue building as many roles as you'd like!

See Also

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