How to close an incident from an iOS mobile device.
Things to Consider
- Required User Permissions: 'Admin' users can close any incident. 'Standard' users can close incidents that they've created.
- Navigate to the Incidents tool on an iOS mobile device.
- Tap the incident you want to close.
- Tap the status drop-down menu.
- Tap Closed.
Note: This action automatically updated the item's status to Closed.