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Close Incidents (Android)

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Objective

How to close an incident from an Android mobile device.

Things to Consider

  • Required User Permissions: 'Admin' users can close any incident. 'Standard' users can close incidents that they've created.

Steps

  1. Navigate to the Incidents tool on an Android mobile device.
  2. Tap the incident you want to close.
  3. Tap the status drop-down menu. 
    change-incident-status-android.png
  4. Tap Closed.
    Note: This action automatically updated the item's status to Closed. 

 

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