Incidents

The Incidents tool keeps track of safety-related issues so your team can manage risk, identify trends, and harness valuable data to better understand how to prevent unfortunate incidents in the future.

 
 
 
 
 
 
 
 
 
 
  • Track hazards, contributing conditions and behavior, person(s) involved, and the paper history associated with each incident throughout the lifecycle of your project
  • Report on trends to identify common hazards and behavior to facilitate the creation of a safer jobsite
  • Capture incident data in real-time and update as more information becomes available
  • Customize severity levels and which team members get alerted

Popular Tutorials (view all)

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Web

Create an Incident
 
Create an Incidents Report
 

Mobile

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Configure Incident Settings
 
Configure Incident Settings - Specialty Contractor
 
Create an Incident (Mobile) - Specialty Contractor
 

Field Worker - Create an Incident (Mobile)

 

Create Incidents (Mobile)

 

Specialty Contractor as Client - Configure Incidents

 

Configure Incidents

 

Create Incidents

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Owner - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Owner - Configure the Incidents Tool

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Superintendent - Create an Incident

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Superintendent - Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Create Incidents (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incidents

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Create Incidents (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incidents

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Field Worker - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Web

Create an Incident
 
Create an Incidents Report
 

Mobile

Create an Incident (Mobile)
 
Create an Incident (Mobile) - Field Worker
 

OUTDATED VIDEOS - Removed from Support Site and Certifications

Configure Incident Settings
 
Configure Incident Settings - Specialty Contractor
 
Create an Incident (Mobile) - Specialty Contractor
 

Field Worker - Create an Incident (Mobile)

 

Create Incidents (Mobile)

 

Specialty Contractor as Client - Configure Incidents

 

Configure Incidents

 

Create Incidents

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Owner - Create an Incident (Mobile)

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Owner - Configure the Incidents Tool

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Superintendent - Create an Incident

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

Superintendent - Configure Incident Settings

 

Video content may not accurately reflect the current state of the system, and/or it may be out of date.

 

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Learn which user permissions are required to take the described actions in this tool.

 Important
Some actions that impact this tool are done in other Procore tools.

Permissions

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The action is available on Procore's Web, iOS, and/or Android application.

Icon Mindtouch Table Check Users can take the action with this permission level.

Icon Mindtouch Table Check Gp Users can take this action with this permission level AND one or more additional requirements, like granular permissions.

Incidents Tutorials
Task

None

Read Only

Standard

Admin

  

Add Assignees to an Incident
Web| iOS| Android

    

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  • Can Assign Standard Users to Incidents

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Admin users can assign 'Standard' and 'Admin' users to Incidents.

Add a Contact to an Incident
Web| iOS| Android

    

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User also need 'Read Only' level permissions or higher to the project's Directory tool with the 'Create Contacts' granular permission.

Add a Record to an Incident
Web| iOS| Android

    

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Add a Related Item to an Incident
Web

      

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Add a Witness Statement to an Incident You Created
Web| iOS| Android

    

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Add an Action to an Incident You Created
Web| iOS| Android

    

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Add an Action to Any Incident
Web| iOS| Android

      

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Add an Environmental Record to an Incident You Created
Web| iOS| Android

    

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Add an Environmental Record to Any Incident You Created
Web| iOS| Android

      

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Add an Injury/Illness Record to an Incident You Created
Web| iOS| Android

    

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Add an Injury/Illness Record to Any Incident
Web| iOS| Android

      

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Add a Near Miss Record to an Incident You Created
Web| iOS| Android

    

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Add a Near Miss Record to Any Incident
Web| iOS| Android

      

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Add a Property Damage Record to an Incident You Created
Web| iOS| Android

    

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Add a Property Damage Record to Any Incident
Web| iOS| Android

      

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Close an Incident You Created
Web| iOS| Android

    

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Close Any Incident
Web| iOS| Android

      

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Configure Advanced Settings: Incidents
Web

      

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Configure a Custom Workflow Template for Incidents on a Project
Web

  

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  • Configure Advanced Settings: Incidents (Project Level)

  • Configure Company Created Workflow Templates

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  • Configure Advanced Settings: Incidents (Project Level)

  • Configure Company Created Workflow Templates

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Create a Custom Workflow Template for Incidents
Web

      

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  • To view, create, or edit a custom workflow at the company level, users need 'Admin' level permissions on the Company level Workflows tool.
    OR

  • 'Read Only' or 'Standard' level permissions on the Company level Workflows tool with the 'View Custom Workflows' and 'Create and Edit Workflow Templates' granular permission enabled on your permissions template.

Create a New Location for an Incident
Web| iOS| Android

    

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The 'Only allow locations to be created in the Location Manager' setting must be disabled in the Locations settings of the project's Admin tool.

Create an Incident
Web| iOS| Android

    

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Create Conditional Custom Fields
Web

      

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Users must also have 'Admin' permissions to the Company level Admin tool.

Create Project-Only Equipment
Web

    

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Users must also have one of the following permissions to the project's Equipment tool:

  • 'Read Only' with the 'Create Project-Only Equipment' granular permission.

  • 'Standard' or 'Admin'

Delete an Incident
Web

      

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Delete an Incident Record
Web

      

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Edit a Near Miss Record You Created
Web| iOS| Android

    

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Edit Any Near Miss Record
Web| iOS| Android

      

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Edit an Incident You Created
Web| iOS| Android

    

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Edit Any Incident
Web| iOS| Android

      

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Edit an Injury/Illness Record You Created
Web| iOS| Android

    

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Edit Any Injury/Illness Record
Web| iOS| Android

      

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Email Incidents You Created
Web

    

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Email Any Incidents
Web

      

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Export Incidents as a PDF or CSV
Web

  

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Search and Filter Incidents
Web| iOS| Android

  

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Retrieve an Incident From the Recycle Bin
Web

      

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View an Incident (Not Private)
Web| iOS| Android

  

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View an Incident (Private)
Web| iOS| Android

  

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'Read Only' and 'Standard' level users must also be the Incident's Creator, Assignee, Alert Recipient, or a member of the Distribution List.

View Project Incident Insights

  

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  • View Project Incident Insights

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  • View Project Incident Insights

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Below are the notable changes to the project's Incidents tool. 

Recent Changes

ROOT CAUSE ANALYSIS FORM NOW AVAILABLE (07/21/2026)

Procore introduced a dedicated root cause analysis form within the Incidents tool, enabling a more structured and thorough process for identifying the underlying causes of incidents. The root cause analysis form release offers granular permissions, a configurable fieldset, and the flexibility to hide the section if not applicable to your business needs.

conditional custom fields for incidents (07/21/2026)

Procore introduced conditional custom fields for the General Information section within the incident form, streamlining the incident creation process by displaying only relevant fields to users. Conditional custom fields reduce form completion time and improve data quality by eliminating unnecessary steps and minimizing data entry errors.

CREATE INCIDENTS WITH EQUIPMENT (11/19/2025)

When adding records to incidents, the 'Equipment' field now pulls in equipment records from the Project level Equipment tool. See Create an Incident.

unified observation type selection in incidents (09/23/2025)

Procore has streamlined the process of creating Observations from Incidents by aligning the category/type dropdown in the Incidents tool with the Observations tool. This enhancement ensures a consistent and seamless experience for users, allowing them to easily search for and select the desired Observation category.

modernized incidents Experience (07/15/2025)

The Incidents tool now has a modernized, more intuitive layout and design. There are no changes to functionality. See Incidents to learn more about this tool.