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Procore

Can I stop Procore Pay payment processing once it starts?

 General Availability in Select Markets (United States)
flag-us.png Procore Pay icon-external-link.png  is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management icon-external-link.png functionality in the Procore web application to handle the payment process between general and specialty contractors.

Answer

Please be aware that while we will do our best to assist you, Procore cannot guarantee that our Payments Operations team (see Contact Support) will be able to cancel or change a payment. This is because once you authorize disbursements, several factors outside of our direct control can influence the outcome. 

Procore and Procore Payment Services, Inc. is not liable for:

  • Payment delays, non-delivery, or errors resulting from inaccurate payment information supplied by a payor or its payee(s). 

  • Errors, service disruptions, or system failures originating from an established financial institution. For example, the payor or payee bank. If you encounter an issue, contact your financial institution for assistance. 

To ensure smooth transactions and prevent payment issues, advise your teams and collaborators to verify all payment details in Procore Pay before authorizing disbursements. For service and solution terms, see: Procore Payment Services, Inc.

Best Practices for Timely Payments

To ensure prompt payment processing, please follow these guidelines:

  • Authorize disbursements before 4:00 p.m. ET to ensure requests are submitted by the deadline: Initiate drawdown requests during standard business hours for same-day processing. Requests submitted after the deadline may take two (2) business days to process.

  • Maintain adequate funds in your funding accounts: Ensure sufficient funds are available in your company's funding account to prevent rejection.
 Important

For other established financial institutions that work with Procore Pay, consult the institution's settlement terms for specific deadlines.