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How do I use message reactions in the Conversations tool?

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Background

Message reactions allow users to quickly acknowledge and respond to messages in Direct Messages, Group Conversations, and Item Conversations (RFIs, Submittals, Punch List, etc.) using emojis. They eliminate the need for single-word text replies, such as, "Thanks" or "Got it", keeping conversation threads clean and reducing unnecessary unread notifications.

Answer

Adding & Managing Reactions

How do I react to a message? 

Hover over any message in a conversation, click the Reaction smiley-icon icon in the action bar, and select an emoji from the reaction picker tray or your frequently used list. Your reaction will appear as an interactive pill directly below the message.

Can I add multiple reactions to a single message? 

No. Each user can have only one active emoji reaction per message. If you select a new emoji reaction, it automatically replaces your previous one.

How do I remove or change my reaction?

  • To remove a reaction: Click your highlighted reaction pill below the message, or re-select the highlighted emoji in the reaction tray.

  • To change a reaction: Click the Reaction smiley-icon icon and select a new emoji. The new reaction will replace your current one.

Viewing Reactions & Activity

How do I see who reacted to a message?
Hover your cursor over any reaction pill below a message. A pop-up bubble will display the names of all team members who selected that specific emoji.

Where do message reactions appear?
Message reactions are available on the web application across:

  • Direct Messages

  • Group Conversations (up to 2,000 members)

  • Item Conversations (RFIs, Submittals, Punch List, etc.)

See step-by-step instructions on how to react to a message in the Conversations tool.

See Also