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Procore

Unresolve a Defect

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Background

If you receive materials that are unacceptable, damaged, over, or short, Procore creates a 'defect' once you finalize the receipt. This allows you to track and resolve the issue directly within the Materials tool. Materials Administrators can reopen a defect if needed.

Things to Consider

  • Required User Permissions

  • Resolving Defects that were Added to Inventory

    • You must have enough in inventory to remove what was added.

    • Inventory must be in the same location where it was originally added when the defect was resolved. If there is not enough inventory in that location, you can create a transfer.

  • Inventory Impact

    • After you unresolve a defect, the 'Quantity Available' for the line item is adjusted in your inventory based on your previous Resolution Decision selection.

      • If the defective materials were added to available inventory, they are removed.

      • If the defective materials were not added to inventory, available inventory counts remain the same.

  • For Customers with Financials

    • If the defect was in a purchase order where an invoice was created, a negative invoice will be created when you unresolve, so that the invoice dollar amount matches the usable materials.

Prerequisites

Steps

  1. Navigate to the project's Materials tool.

  2. Click the Defects tab.

  3. Click the defect ticket number.

  4. Click Unresolve for the line item.

  5. If required, select a storage location for the defective materials.

  6. Optional: Add any resolution notes.

  7. Click Unresolve to reopen the defect.

See Also