Assist - Security and Availability

What’s the current status of Procore Assist?

Procore Assist is gradually becoming generally available to customers in North America who license the required tool set. These customers will need to enable Assist, activate it on projects, and assign permissions to users through permissions templates to access the feature. Additional beta features are being made available gradually and can be enabled on an opt-in basis.

For international customers who license the required tool set, two Assist beta experiences will gradually become available. The core beta experience offers access to Assist in Procore's Global Search. The second beta offers additional features. You can choose to opt into either or both beta experiences if your company licenses the required tool set. It's important to note that Assist currently only answers questions in English, and uses United States English construction terminology. 

See Enable Assist to learn more.

How can my company participate in the Open beta program? 

To learn if the beta is available to your company, visit your Company Admin tool and look for the option to sign the beta agreement. Then, follow the steps in Enable Assist to start participating.

Which third party generative AI technologies does Procore Assist utilize?

Procore Assist currently utilizes Microsoft’s Azure OpenAI Service. Microsoft Azure OpenAI is a listed Procore subprocessor. 

Does Microsoft Azure OpenAI use customer data to train their AI models? 

No, customer data is not used to train, retrain, fine-tune, or improve Microsoft Azure OpenAI or any other Microsoft products or services, and is not provided to OpenAI. Additionally, the indexed data sent to the LLM is not persistently stored by Microsoft, only the prompts and responses are stored securely for up to 30 days by Microsoft to detect and mitigate abuse. You can learn more about how Microsoft uses prompts and data by reviewing Microsoft's Data Privacy and Security for Azure OpenAI page. 

How do other AI models, besides the LLM, used by Procore Assist utilize customer data?

In addition to Azure OpenAI, Procore Assist also utilizes internal AI models that help it better understand user inputs and prioritize relevant search results, improving the overall user experience. These internal models may utilize data collected from customer inputs and outputs to help improve Assist accuracy. Procore never shares or discloses a customer’s data with another customer, and that includes customer prompts to Procore Assist and Procore Assist’s responses. Due to the nature of machine learning and the technology powering Procore Assist, output may not be unique, and Procore Assist may generate the same or similar output for third parties.

How does Procore Assist follow permissions in our Procore instance?

We've designed Assist to strictly adhere to existing data permissions set in Procore. Assist’s responses (output) are based only on data that the user can access based on these set permissions. As an example, if a user does not have access to the RFIs tool at all (based on the settings in the permissions tool), and they ask a question related to a specific RFI, then they would not get any answer based on RFIs.