How is average submittal response time calculated?
Note
Procore leverages customer data to enhance the accuracy of Procore Insights. The usage data and the resulting insights models are strictly confidential and are not shared with other Procore customers or used to train or enhance any third-party products or services. However, insights may generate similar responses for different customers when they encounter similar prompts or requests.Answer
This insight is calculated by aggregating industry, company, and current submittal response times to provide users with an average based on when the submittal was opened to when it was officially closed. Industry benchmarks are based on data from your country.
Which outliers are not included in the average Submittal response time calculation?
- Submittals with that do not have a response from the assignee.
- Submittals with an empty sent date, response date, or due date field.
- Submittals that took longer than 90 days to respond.