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How is average RFI response time calculated?

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 Note
Procore leverages customer data to enhance the accuracy of Procore Insights. The usage data and the resulting insights models are strictly confidential and are not shared with other Procore customers or used to train or enhance any third-party products or services. However, insights may generate similar responses for different customers when they encounter similar prompts or requests.

Answer

This insight is calculated by aggregating industry, company, and current RFI response times to provide users with an average based on when the RFI was opened to when it was officially closed. Industry benchmarks are based on data from your country.

  • RFIs predicted to be a test RFI based on its title (ex., “This is a Test RFI”).
  • RFIs with due dates very far in the future or very far in the past (ex., before 2000 or after 2036).
  • RFIs with no response.
  • RFIs that took longer than 90 days to close.
  • RFIs that never left a draft state.
  • RFIs that were closed without any responses. 
  • RFIs that were closed, re-opened at some point in the past, and then closed again. 
  • RFIs with an initiated date before the created date of the RFI.