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How is RFI response time calculated?

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 Note
Procore leverages customer data to enhance the accuracy of Procore Insights. The usage data and the resulting insights models are strictly confidential and are not shared with other Procore customers or used to train or enhance any third-party products or services. However, insights may generate similar responses for different customers when they encounter similar prompts or requests.

Answer

The response time is calculated as the number of days from when the RFI is initiated to when the primary assignee provides their last official response.

  • The initiated date refers to the date that the RFI question was sent to the approvers. If an RFI was created in a draft state and moved out of draft two days later, the initiated date would be the day it moved out of the draft state.
  • How official response is defined:
    • An RFI can have many approvers, and multiple responses can be marked as official.
    • For this insight, each RFI is associated with a single primary assignee.
    • In cases where there are multiple assignees from different companies:
      • The first assignee with a response marked as official is tagged as the primary assignee.
      • In the event that they provide multiple responses that are marked as official, the date of their last response is considered the response date. In the case where no responses are marked as official, the assignee with the latest response is considered the primary assignee, and the date of that response is considered the response date.

What is considered an outlier?

  • RFIs predicted to be a test RFI based on the title (e.g., "This is a Test RFI").
  • RFIs with due dates very far in the future or very far in the past (e.g., before 2000 or after 2036).
  • RFIs with no responses.
  • RFIs that took longer than 90 days to close.
  • RFIs that never left a draft state.
  • RFIs that were closed, re-opened at some point in the past, and then closed again.

How are company averages calculated?

  • Company averages are based on other projects within your company.
  • If you have set a 'Type' for your project based on your company's project type list, and there are other projects of that type with RFIs, the average will be based on those projects of the same type.
  • If you have not set a 'Type', or there are no other projects of that type, the average of RFIs across all your projects is used.
    • In this calculation, each project is considered equal to one another. For example, if one project had 5,000 RFIs and another had 5 RFIs, each project's average carries the same weight.

How are industry averages calculated?

  • Industry averages are always split by country at a minimum.
  • If you have set the 'Project Sector' for your project, or Procore has predicted a project sector for your project, and that project sector has enough other companies represented to guarantee anonymity, the average is based on other projects in that project sector.
  • If a project sector is not set, or there are not enough other companies represented, then an overall average from your country is used.
    • In this calculation, each project is considered equal to one another. For example, if one project had 5,000 responses and another had 5 responses, each project's average carries the same weight.