How is average RFI response time calculated?
Note
Procore leverages customer data to enhance the accuracy of Procore Insights. The usage data and the resulting insights models are strictly confidential and are not shared with other Procore customers or used to train or enhance any third-party products or services. However, insights may generate similar responses for different customers when they encounter similar prompts or requests.Answer
The response time is calculated as the number of days from when the RFI is initiated to when the primary assignee provides their last official response.
- The initiated date refers to the date that the RFI question was sent to the approvers. If an RFI was created in a draft state and moved out of draft two days later, the initiated date would be the day it moved out of the draft state.
- How official response is defined:
- An RFI can have many approvers, and multiple responses can be marked as official.
- For this insight, each RFI is associated with a single primary assignee.
- In cases where there are multiple assignees from different companies:
- The first assignee with a response marked as official is tagged as the primary assignee.
- In the event that they provide multiple responses that are marked as official, the date of their last response is considered the response date. In the case where no responses are marked as official, the assignee with the latest response is considered the primary assignee, and the date of that response is considered the response date.
What is considered an outlier?
- RFIs predicted to be a test RFI based on the title (e.g., "This is a Test RFI").
- RFIs with due dates very far in the future or very far in the past (e.g., before 2000 or after 2036).
- RFIs with no responses.
- RFIs that took longer than 90 days to close.
- RFIs that never left a draft state.
- RFIs that were closed, re-opened at some point in the past, and then closed again.