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Procore

Key Features

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Unified Company-Wide & Personal Ticket Management

  • Dual-View Navigation: Toggle seamlessly between All Company Tickets to view organizational support requests across all active projects, or switch to My Tickets for a focused personal queue.

    Support Dashboard interface showing tabs for All Company Tickets and My Tickets with a documentation help link.

  • Comprehensive Multi-Column Filtering: Filter tickets instantly by Tool (e.g., Submittals, Change Orders, Documents), Reporter, Status (e.g., Your Action Required, Under Engineering Review, Received), or Project to quickly pinpoint relevant tickets.

    Support Ticket Log interface with a search bar, All Filters button, and filter options for Tool, Reporter, and Status.

End-to-End Ticket Lifecycle & Activity History

  • Full Resolution Visibility: Open any ticket to access complete descriptions, media attachments, support representative comments, and real-time status updates.

Context-Aware Ticket Submission & Auto-Capture

  • Streamlined In-App Form: Submit new tickets without leaving Procore by selecting the affected tool, entering an issue summary, and attaching supporting documentation or screenshots.

  • Auto-Captured Context: System-level details—including the current Reporter, Company, and Active Project—are automatically attached to every submission to eliminate redundant data entry and accelerate support triage.

  • Internal-Only Context Notes: Include private notes alongside support requests to communicate internal routing rules, technical details, or team context without exposing them to external support agents.