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Procore iOS App - Troubleshooting Tips

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If you are using the Procore iOS app and run into an issue, see the following considerations.

 Note
If you are still experiencing an issue within the Procore mobile app after trying these steps, please contact Procore Support. You may be asked to report an issue, which will send logs from the app to our team so we can help troubleshoot. See How do I report an issue from Procore's mobile app?
1. Check Your App Version

Make sure you are using a supported version of the Procore iOS app. You can view the Procore app version number that is currently installed to your device at the bottom of the Sidebar screen in your app. To get to your Sidebar screen, tap your avatar circle.

We recommend using the latest versions of both iOS software and the Procore app. See Getting Started (iOS).

View Procore for iOS on the App Store

Download Procore for iOS

2. Refresh the App

Sometimes you may need to refresh the app manually. For example, if you were recently added to a project, but are not seeing the project on your list of project names, you may need to refresh the app.

To refresh the app to check for updates in a project:

  1. Select the project.
  2. Swipe down on the screen. 
    Note: You should see a loading icon spin after swiping down. 

To refresh a list or item within a tool:

  1. Navigate to the relevant page and swipe down on the screen.
    Note: You should see a loading icon spin after swiping down. 
3. Confirm Internet Connection

Check to see if you are working in Offline Mode. Not all actions are available when working in an area without a strong network connection. See Can I use Procore's mobile application in offline mode? While in Offline Mode, items will be queued in the Upload Queue of the app. This is indicated by a badge icon in the Upload Queue (under Settings) with the number of items that are currently waiting to be uploaded to the Procore web application. 

Check the following on your mobile device's settings or control panel:

  • WiFi is turned on and connected to a WiFi network.
  • Cellular data is turned on (if the device is configured to use cellular data).
  • 'Airplane Mode' is NOT turned on.
4. Consider Permissions
  • Check to make sure you are logged in with the correct user account: If you are using a shared mobile device, make sure you are logged in with your user account. Different users can be assigned different permissions, which limits the date that is visible and the type of actions that can be performed. 
  • Consider assigned permissions: If you are not seeing something on the Procore app, it may due to the permissions that you are assigned. Reach out to a Company or Project Admin to see if you need additional access.
5. Log Out and Back In

Occasionally an issue may be resolved by logging out of the Procore app on your mobile device, and then logging back in. For example, if you were recently added to a project, but are not seeing the project on your list of project names, you may need to log back in again to see this change.
Important! Since Procore allows your login credentials to be remembered automatically, make sure you know the password before logging out of the app.

  1. Navigate to the Sidebar screen by tapping your avatar circle.
  2. Tap Log Out. 
  3. Log in with your Procore account credentials.

See the following tutorials:

6. Restart Your Device

On some occasions, an issue may be resolved by restarting your device. 
 


Tip! If you are looking to modify settings for the Procore app and projects on your iOS device, see the following: