Common Error Messages and Resolutions
Common Error Messages and Resolutions
If you receive an error message while integrating Procore for Outlook, review the table to find out how to resolve the issue.
| ERROR | ERROR MESSAGE | CAUSE | SOLUTION |
Location Restriction Error |
Could not connect to Procore due to your organization's location restriction policy. Please contact your IT administrator. |
Your organization's security policies include location-based access restrictions, limiting token validations to approved geographical regions. If Procore's servers or Microsoft Graph token validation requests occur outside these areas, access is blocked. This is due to your organization’s conditional access policies, which are managed by your IT team. Procore adheres to your organization’s security policies and cannot bypass them. |
Contact your IT administrator to:
|
404 Error (ErrorItemNotFound) |
Could not save to Procore. Procore cannot access email content from non-Microsoft email providers. |
Procore could not access your email content. This typically happens when Outlook is connected to a non-Microsoft email provider (like Gmail). Procore uses the Microsoft Graph API, which cannot retrieve email content from mailboxes not hosted on Microsoft Exchange Online. This is a known limitation of Microsoft's Graph API and not a bug in Procore. |
Contact your IT administrator to:
|