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Procore

Who receives correspondence item emails and push notifications?

Answer

Procore automatically sends email notifications when certain actions are completed on 'Open' and 'Closed' correspondence items in the project's Correspondence tool. Additionally, individual users can configure settings on their mobile device to select which correspondence types they want to receive push notifications for (see Settings: Procore iOS App and Settings: Procore Android App) when they are added to the 'Assignee' field on a correspondence item. The table below shows which users receive emails and push notifications (when configured) for each completed action.

Action Creator Assignee Distribution List 'Received From'
Correspondence Item Created and Issued 1 icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png
Added to 'Assignee' Field 1   icon-mindtouch-table-check.png    
Added to 'Distribution' List 2     icon-mindtouch-table-check.png  
Added to 'Received From' Field       icon-mindtouch-table-check.png
Correspondence Item Overdue   icon-mindtouch-table-check.png    
Response Added icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png
Correspondence Item Closed 3 icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png icon-mindtouch-table-check.png

1 Users who have turned on push notifications for the project's Correspondence tool on their mobile device will receive alerts when they are added to the 'Assignee' field on a new or existing correspondence item. This is the only action that triggers push notifications for the project's Correspondence tool.

2 If additional users are added to an existing correspondence item's distribution list, email notifications are only sent to the new users and not those already on the distribution list.

'Closed' emails are turned off by default for correspondence types but they can be turned on or off in the Company level Admin tool. See Create a New Correspondence Type and Edit a Correspondence Type. When these emails are turned on, this is the only email notification that is sent for 'Closed' correspondence items.

See Also