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Procore

Common Questions

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Who has visibility into support tickets within the Support Dashboard?

Initially, access is permissioned at the Company Admin level, allowing admins full visibility into both company-wide tickets (All Company Tickets) and their own submitted items (My Tickets). Additional granular permissions (such as Read-Only or Standard user access) will be introduced in future updates.

Will submitting or viewing tickets in this dashboard affect my existing Procore data?

No. The Support Dashboard operates as an integrated viewing layer that links directly with Procore’s support system. It aggregates ticket records without altering or impacting project data, tools, or configurations.

Does the Support Dashboard completely replace standard Procore Support channels?

Not immediately. While this dashboard provides a consolidated in-app workspace for ticket creation and tracking, existing support submission avenues (such as standard support tickets or direct support contacts) remain functional during this phase.

How do status notifications work when a support agent updates my ticket?

Notifications and action items are flagged directly in the Procore global navigation bar under the Support Dashboard icon.

Can external vendor representatives or third parties see my ticket's Internal Notes?

No. The Internal Notes field during ticket submission is strictly designated for internal team context. Information entered here is kept hidden from external support representatives and third parties, ensuring sensitive routing or internal team details remain secure.

Is the Support Dashboard available on the Procore Mobile App?

Currently, the Closed Beta is restricted to the Procore web application. Mobile app integration and responsive web views are planned for subsequent rollout phases.