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Why can't I see one of my users in my Certification Analytics?

To view users within Certification Analytics, they will need to log in to the Procore Web Application through your company's SSO (Single Sign-On) integration.

To be added to your company user group, users should follow the steps below:

  1. Log in to the Procore Web Application.
  2. Click the Support and Feedback icon-app-support.png icon.
  3. Click Procore Certification.
    This will authenticate the user's account via SSO.

     help-menu-certification.png
  4. Refresh your Admin View to view the user on the Certification Analytics page. See View Certification Analytics.

If you are still unable to find the user, please send an email to trainging-management@procore.com.