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Procore

Add-on Service Products

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Procore's Customer Success team is dedicated to the success of each client. We understand that each client has unique business needs, timelines, and challenges. As such, the following professional services may be purchased as optional, add-on service products to ensure that you are receiving the maximum benefit of the Procore platform and all of its features. 

 


 

Implementation and Service Packages

Service Name Details Duration Cost
QuickStart 4 Implementation package for new clients or roll-out of Procore to a new division. Includes 4 months of Implementation Manager (IM) services with weekly implementation calls, up to 15 additional Consulting Hours, up to 2 Days of On-site Training*, access to Strategic Product Consultants, and strategic planning. 4 Months $15,000
QuickStart 2 Implementation package for new clients or roll-out of Procore to a new division. Includes 2 months of Implementation Manager (IM) services with weekly implementation calls, up to 5 additional Consulting Hours, 1 Day of On-site Training*, access to Strategic Product Consultants, and strategic planning. 2 Months $8,000
Premier Support Package Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to five (5) company admin users as designated points-of-contact for Customer Support. Recurring Annual Fee Varies
Custom Professional Services (Statement of Work) Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. Varies Varies
Custom Integration Development & Support Procore-provided custom integration development. Best for Clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. Varies,
Includes
Recurring
Annual Fee
Varies

* On-site Training applies to U.S., Canada, and Australia. All travel outside of these regions must be approved by manager and will have custom pricing.

 Important
 On-site Training is temporarily not available due to the COVID-19 outbreak.

 


Add-on Services

Service Name Details Duration Cost
Implementation Manager Services 30-day access to a named Implementation Manager. Usually helpful for onboarding new regions or new project teams. Includes configuration and setup assistance, weekly product consultations and progress calls, metrics, and ad hoc Q&A. 30 Days $3,000/30 Days
Implementation Extension 30-day extension of Implementation Manager services in cases where implementation extends beyond the typical timeframe. Includes 5 hours of consultation calls. 30 Days $1,500/30 Days
Just in Time Training (JITT) Virtual training with a Procore Industry expert. Includes 6 hours of training and up to 2 hours of planning and follow-up documentation. Training will be delivered in a minimum of 2-hour increments over 1-2 consecutive days.       12 Months $2,000/8 Hours
Consulting Services Virtual consulting services with Procore resources such as Implementation Managers, Strategic Product Consultants, Analytics Specialists, and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools, custom Procore reporting, and Procore Analytics consulting. Purchased in 5-hour blocks. 12 Months $1,000/5 Hours
Custom Built Solutions Development time for building custom forms, workflows, and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled.
(Note: Custom reports are handled via Consulting Services) 
12 Months $1,000/5 Hours
Integration Consulting Services Virtual integration consulting services with Procore’s Technical Services team. Best for Clients who are building a custom integration between another system/environment and Procore. This service provides great value and expertise whether you have your own internal technical resources or are working with a third-party integrations consultant. 12 Months $1,500/5 Hours

 


Note: All prices listed are in USD. Please speak to your Procore Point of Contact for pricing in other currencies. Last updated July 7, 2020.

 

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