Retrieve an Email from the Recycle Bin

Objective

To retrieve an email message from the Recycle Bin in the project's Emails tool. 

Background

If you send email messages to the Recycle Bin in the project's Emails tool, you can retrieve them at a later time using the steps below. 

Things to Consider

• Required User Permissions:
  • 'Admin' level permissions on the project's Emails tool.
• Prerequisites:
  • The desired email message must be in the Recycle Bin. See Delete an Email.

Steps

1. Navigate to the project's Emails tool.
2. Click the Recycle Bin view.
3. Highlight the desired message and click Return to Inbox.
   The system immediately retrieves the message from the Recycle Bin and returns it to the Emails - Inbox page. 

See Also

• Archive a Message in the Emails Tool
• Send an Email to the Recycle Bin