Delete an Email

PROCORE SUPPORT: INTERNAL NOTES

When logged in as a Superuser, you might see two 'Delete' buttons on an email in the 'Inbox' or 'All' views. The Delete button without the trash bin icon is Superuser only, and users will NOT see this. ('Admin' users will only see the delete button for permanently deleting while in the Spam or Recycle Bin views.)

Objective

To delete emails in your project's Emails tool.

Background

If you want to remove an email from the Emails tool's main Inbox, you can archive it, mark it as spam, or send it to the Recycle Bin. However, if you want to permanently delete an email, you can do so from the Recycle Bin or Spam views.

Things to Consider

Required User Permissions:
- 'Admin' level permissions on the project's Emails tool.
Prerequisites:
- The email message must exist in the Emails - Inbox page. See Create an Email or Send an Inbound Email to the Project's Emails Tool.
Additional Information:
- You can archive an email, mark it as spam, or send it to the Recycle Bin. See Send an Email to the Recycle Bin below.
- Emails in the Spam or Recycle Bin views can be permanently deleted. See Permanently Delete an Email below.

Send an Email to the Recycle Bin

Navigate to the project's Emails tool.
Select the email you want to send to the Recycle Bin.
Click Delete.

Note: The system immediately sends the selected message to the Recycle Bin.

Permanently Delete an Email

Important! If you delete an email from the Recycle Bin or Spam inbox, it cannot be recovered.

Navigate to the project's Emails tool.
Click on the Spam or Recycle Bin inbox to locate the email.
Select the email you want to permanently delete.
Click Delete.
Confirm the deletion.
Note: The email cannot be recovered.