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Procore

Email Files or Folders from the Company Level Documents Tool

Objective

To send files and folders in the Documents tool to other active users in your Company Directory by email. 

Background

You can send files and folders by email to other Procore users at your company using the Documents tool. Your recipients must be active contacts in your Company Directory (see Add a User Account to the Company Directory) and they do not need to be granted access permission to the company's Documents tool in order to download a copy of the file using the download link in the email message. The download link expires 30 days after the message was sent from Procore. 

Things to Consider

  • Required User Permission:
    • To send files and folders by email from the Company Directory:
      • 'Standard' or 'Admin' on the Documents tool.
        AND
      • If you are a 'Standard' user and the file or folder is marked 'Private', you must have access permission to that file or folder. 
    • To be added as a recipient on an email:
  • Additional Information:
    • Emails sent from Procore's Documents tool are sent from a company-specific email address. However, the name of the sender will match the person who performed the email action in Procore.

Steps

Send Documents in an Email

When sending files or folders by email from the Documents tool, the system uses a specific communication thread that automatically associates all outgoing correspondence and incoming replies with the file or folder. If you are the recipient of an email, you can use your email's Reply feature to send a response to the message. When you reply to an email, a copy of the message is kept in the Emails section of the file or folder in the Documents tool. 

  1. Navigate to the Documents tool.
  2. Locate the file or folder you want to email. 
  3. Right-click on the file or folder and click  documents-email.png  Email.
    Note: You can also access actions by hovering over or selecting the file or folder. 
  4. Fill out the following fields as necessary:

    email a document.png
     
    • To: Select one or more users or groups to email the document to.
    • CC: Use the CC field to include other users and keep them informed. You (the sender) will automatically be CC'ed on the email to ensure that you will also receive an email if users reply to the email.
    • Private: Mark the checkbox if you want your email to only be viewable by 'Admin' users and the specified recipients of the email.
    • Subject: This field will automatically be populated with 'FW: [Folder or File]: [Folder or file name]'. However, you can manually change the 'Subject' line accordingly.
    • Attachments: You can attach additional files from the project or files from your computer. The files in the folder or the file you selected will automatically be linked in the email. Preview thumbnails of attached files will not be shown.
    • Message: Enter a message in the body of the email.
  5. Click Send.

​​​​Note

  • If you were CC'd on the email, you should have received an email in your inbox with a link to download the file. Recipients can either download files using the hyperlink in the email or click the 'View online' text link to view the document in Procore's web application.
  • After a file has been emailed from Procore, a record of the email is stored in the Emails section for that file. The Emails section automatically hides email correspondence records from users who were not on an email's distribution list for 'private' document transfers. However, 'Admin' users can see the email even if they were not included on the email's distribution list.

View and Export Emails Associated with a Document

For each file and folder that you upload to the Documents tool, the system keeps historical record of when the asset was sent to other users in your Company Directory. It also tracks any replies sent to the file or folder's communication thread. If the sender marked the email correspondence as private, the Emails Log is only visible to recipients and users with 'Admin' on the Documents tool. 

To export an email from the Emails Log for a file or folder:

  1. Navigate to the Documents tool. 
  2. Select the file or folder. 
  3. Click the Info  icon to open the Information panel.
  4. Scroll down and click Emails.
    Note: Any emails that were sent are revealed in the Emails window.
  5. Click the Export    icon on the email you want to export.