The following tutorials pertain to the website application only.
The built-in email functionality in the RFIs tool gives you the ability to forward an RFI to other users, that are typically not included in the current workflow, as needed. (Note: The email will be sent from the Procore platform.)
For example, once an RFI is closed, you may need to notify additional parties, such as the responsible contractor (who may not have been notified when the RFI was closed), to inform them of the official answer/response to the RFI. The ability to email an RFI is a manual, on-demand action that you can perform, at your own discretion. For example, you may not want the responsible subcontractor to receive an automated email notification as soon as an RFI is closed because you do not want want them to make the incorrect assumption that the "answer" to the RFI or change in scope has already been approved.
After the RFI has gone through the workflow and all responses have been logged in Procore, 'Admin' level users can mark the RFI as "closed." This will indicate that the RFI has been resolved and needs no other action. If you have previously closed an RFI, but want to reopen it to make edits or add responses, 'Admin' users can reopen a closed RFI, as needed.
Go to your project's RFI tab.
By default, only "Open" RFIs will be displayed in the list view. Use the "Status" filter option in the right pane and select the "Closed" option to view all closed RFIs.
Find the RFI you wish to reopen and click the View or Edit button next to it.
Click the Reopen RFI button. (Note: After you reopen an RFI, the Close RFI button will become visible again).