Unlink CCOs Synced with QuickBooks®
Objective
To sever the connection between a Commitment Change Order (CCO) that has been synced between Procore and QuickBooks® Desktop.
Background
When a Procore project's CCOs are synced with QuickBooks® Desktop, a link is created between the records stored in each system. Sometimes, users will inadvertently export a CCO from Procore and then discover that the CCOs data was entered incorrectly. When this occurs, the record first needs to be deleted in QuickBooks® Desktop. Next, use the steps below to unlink the record. Finally, delete the commitment in Procore. You can then re-enter the correct information so it can be exported to QuickBooks® Desktop.
Note
To sever the connection between a CCO in Procore and QuickBooks® Desktop, always complete these steps in the order specified:
- Delete the CCO in QuickBooks® Desktop. See your QuickBooks® Desktop documentation for steps.
- Continue with the Steps below.
Things to Consider
- Required User Permissions:
- 'Admin' on the project's Commitments tool.
AND
- 'Standard' or 'Admin' on the ERP Integrations tool.
AND
- The person's account must be granted the 'Can Push to Accounting' privilege in the Company Directory. To request to enable this privilege, submit a request to your Procore point of contact. This must be enabled for you by Procore.
- Prerequisites:
- Delete the CCO in QuickBooks® Desktop. See your QuickBooks® Desktop documentation for steps.
Steps
- Navigate to the company's ERP Integrations tool.
- Click Commitment Change Orders.
- Locate the desired CCO under Change Orders - Sucessfully Synced with QuickBooks® Desktop.
- Click Unlink.
- If the unlink action is successful, the 'Successful Unlinked' message appears in GREEN.
- If the unlink action is not successful, the "The CCO is still in QuickBooks® Desktop. Please delete it before retrying" message appears in RED.
![unlink-commitments-synced-with-erp.png](https://support.procore.com/@api/deki/files/75183/unlink-commitments-synced-with-erp.png?revision=2)