Unlink Commitments Synced with Sage 300 CRE®

Objective

To sever the connection between a commitment synced between Procore and Sage 300 CRE®. 

Background

When a Procore project's commitments are synced with Sage 300 CRE®, a link is created between the records stored in each system. Sometimes, users will inadvertently export a commitment from Procore and then discover that the commitment's data was entered incorrectly. When this occurs, the record first needs to be deleted in Sage 300 CRE®. Next, use the steps below to unlink the record. Finally, delete or edit the commitment in Procore. You can then re-enter the correct information so it can be re-exported to Sage 300 CRE®.

Things to Consider

• Required User Permissions:
  • 'Admin' level permissions on the project's Commitments tool. 
    AND
  • 'Standard' or 'Admin' on the ERP Integrations tool.
    AND
  • The person's account must be granted the 'Can Push to Accounting' privilege in the Company Directory. To request to enable this privilege, submit a request to your Procore point of contact. This must be enabled for you by Procore. 
• Prerequisites:
  • Delete the commitment in Sage 300 CRE®. See your Sage 300 CRE® documentation for steps.
  • The hourly automatic sync must complete before you'll be able to unlink the Commitment.

Steps

1. Navigate to the company's ERP Integrations tool.
2. Click Commitment. 
3. Locate the desired commitment under Commitments - Synced with Sage 300 CRE®. 
4. Click Unlink.
   • If the unlink action is successful, the 'Successfully Unlinked' message appears in GREEN.
   • If the unlink action is not successful, the "The commitment is still in Sage 300 CRE®. Please delete it before retrying." message appears in RED. 
     

See Also

• Delete a Commitment Synced with Sage 300 CRE®