Close or Reopen a T&M Ticket

Objective

To close or reopen a T&M ticket.

Background

You can close or reopen a T&M ticket when your user account has been granted the appropriate permissions. 

Things to Consider

• Required User Permissions

• Steps

  1. Navigate to the T&M Tickets tool.
  2. Click View next to the ticket you want to close.
  3. In the banner at the top of the page, click one of the following options:
     • Close Ticket: This option will appear if a ticket is still open.
     • Reopen Ticket: This option will appear if the ticket has been closed.
  4. Optional: To close or reopen multiple tickets, do the following:
     1. Mark the checkbox next to the tickets you want to close or reopen.
        OR
        Mark the checkbox in the top column to select all tickets on the list.
     2. Click Bulk Actions.
     3. In the drop-down menu, click Close or Reopen.

  See Also

  • Create a T&M Ticket
  • Edit a T&M Ticket
  • Manage T&M Tickets