Close or Reopen a T&M Ticket
Background
You can close or reopen a T&M ticket when your user account has been granted the appropriate permissions.
Things to Consider
- Required User Permissions
-
Steps
- Navigate to the T&M Tickets tool.
- Click View next to the ticket you want to close.
- In the banner at the top of the page, click one of the following options:
- Close Ticket: This option will appear if a ticket is still open.
- Reopen Ticket: This option will appear if the ticket has been closed.
- Optional: To close or reopen multiple tickets, do the following:
- Mark the checkbox next to the tickets you want to close or reopen.
OR
Mark the checkbox in the top column to select all tickets on the list.
- Click Bulk Actions.
- In the drop-down menu, click Close or Reopen.