Merge Companies

Objective

To consolidate two (2) or more individual company/vendor records into a single record by merging them together.

Background

If you have duplicate companies listed in the Company level Directory, you can merge the company records into a single record. When merging companies, you are asked to select a 'primary' company in which to merge the other company record(s). Upon merging, all items and users associated with the merged companies will be associated with the primary company.

Things to Consider

 Warning
Merging companies is an action that cannot be reversed. All information not specified to be kept will be permanently removed and is NOT recoverable.

Steps

  1. Navigate to the Company level Directory tool.
  2. Click the Configure Settings icons-settings-gear.png icon.
  3. Click Merge Companies.
  4. Review the instructions. 
  5. Click Begin Merging.
  6. Identify the companies you want to merge.
    • To change the sort order of the table, click a column header. The default sort order is in ascending alphabetical order by Company Name. 
    • To search for specific companies, enter their name(s) in the 'Search for Companies' field and click Search
    • To filter the list to  show 'exact matches only', select one of the following options in the 'Exact Match' drop-down menu:
      • Company Name
      • Address
      • Phone
      • Fax 
  7. Mark the checkboxes for the companies you want to merge.
    Notes: 
    • The primary company will inherit the following information from the companies being merged (Fields not listed will remain the same for the primary company):
      • Bid comments and star ratings
      • Cost codes
      • Insurance
      • Trades
      • Project history
    • If two or more companies are currently listed on same bid package or bid form, you cannot merge the company records.
    • You cannot merge two connected companies.
  8. Click Next Step.
  9. Select the 'Primary' company that the other record(s) will be merged into.
    Notes:
  1. Select each value that you want to apply to the primary company.

Notes:

  1. Click Next Step.
  2. Add or edit any information for the primary company record.
  3. Click Merge
    Notes:
    • You can click Cancel if you want to cancel the merge.
    • During the merge, all of the companies involved in the merge are temporarily locked to prevent them from being used in another merge until the initial merge is complete. You can merge other companies while the initial merge is still in progress.
 Tip

After 24 hours, if you see a Merge Error, click Retry to retry the merge, or Cancel. If you continue to get a merge error, contact support.

Note: If your error message references your ERP integration, fill out the support form for My ERP Integration.

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See Also