How is submittal response time calculated?

Answer

The response time averages are calculated based upon individual rows in the submittal workflow. Example:

• A submittal has one reviewer and two approvers, each in a different response row.
• Each individual took one week to provide a response from the day their workflow step started.
• The average response time calculated is seven days, as each individual response took seven days. The overall submittal took three weeks from start of review to end of review, but that is not the metric this insight is focused on. 

The 'Assignees with the longest response time' metrics include an average of all responses from individuals that are associated with that company.  

What is considered an outlier?

• Submittal response rows with an empty sent date, response date, or due date field.
• Submittal responses with 40 or more days between the sent date and response date.
• Submittal responses where the assignee does not have a company associated with their contact record.

How are company averages calculated?

Company averages are based on other projects within your company.

• If you have set a "Type" for your project (based on your company's project type list) and there are other projects of that type with submittals, the average will be based on those projects of the same type.
• If you have not set a "Type," or there are no other projects of that type, the average of submittals across all your projects is used.

In this calculation, each project is considered equal to one another. For example, if one project had 5,000 responses and another had 5 responses, each project's average carries the same weight.

How are industry averages calculated?

Industry averages are always split by country at a minimum.

• If you have set the "Project Sector" for your project, or if Procore has predicted a project sector for your project, and that sector has enough other companies represented to guarantee anonymity, the average is based on other projects in that project sector.
• If “Project Sector” is not set, or there is not enough data to aggregate to generate an average, the average will be based on the overall country’s average.
• If a project sector is not set, or there are not enough other companies represented, then an overall average from your country is used.

In this calculation, each project is considered equal to one another. For example, if one project had 5,000 responses and another had 5 responses, each project's average carries the same weight.