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Procore

Unlink CCOs Synced with Sage 300 CRE

Objective

To sever the connection between a Commitment Change Order (CCO) that has been synced between Procore and Sage 300 CRE®.

Background

When a Procore project's CCOs are synced with Sage 300 CRE®, a link is created between the records stored in each system. Sometimes, users will inadvertently export a CCO from Procore and then discover that the CCOs data was entered incorrectly. When this occurs, the record first needs to be deleted in Sage 300 CRE®. Next, use the steps below to unlink the record. Finally, delete the commitment in Procore. You can then re-enter the correct information so it can be exported to Sage 300 CRE®.

 Note

To sever the connection between a CCO in Procore and Sage 300 CRE®, always complete these steps in the order specified:

  1. Delete the CCO in Sage 300 CRE®. See your Sage 300 CRE® documentation for steps.
  2. Continue with the Steps below. 

Things to Consider

  • Required User Permissions:
    • 'Admin' on the project's Commitments tool. 
      AND
    • 'Standard' or 'Admin' on the ERP Integrations tool.
      AND
    • The person's account must be granted the 'Can Push to Accounting' privilege in the Company Directory. To request to enable this privilege, submit a request to your Procore point of contact. This must be enabled for you by Procore. 
  • Prerequisites:
    • Delete the Commitment Change Order in Sage 300 CRE®. See your Sage 300 CRE® documentation for steps.

Steps

  1. Navigate to the company's ERP Integrations tool.
  2. Click Commitment Change Orders
  3. Locate the desired CCO under Change Orders - Sucessfully Synced with Sage 300 CRE®.
  4. Click Unlink.
    • If the unlink action is successful, the 'Successful Unlinked' message appears in GREEN.
    • If the unlink action is not successful, the "The CCO is still in Sage 300 CRE®. Please delete it before retrying" message appears in RED. 

      unlink-commitments-synced-with-erp.png

See Also