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Procore

Why isn't Procore Sync updating?

Background

Procore Sync updates automatically. However, certain settings can prevent Sync from updating on your computer.

If the application is unable to update, you may receive the following error message:
"Procore Sync failed to determine if new updates are available. Try again by restarting your computer and opening Procore Sync. Contact your system administrator if this issue continues."

Answer

The Procore Sync Updater Service on your computer may not be running. Follow the steps below to confirm that it is running:

  1. Right-click the Start button on your Windows computer and click Run
  2. Type services.msc.

    run-services.png

     
  3. Click OK.
    Note: This opens the Services window.
  4. Locate Procore Sync Updater Service.
  5. Confirm the following is listed for Procore Sync Updater Service:
    • The Status is set to "Running”.
    • The Startup Type is set to "Automatic".status-startup-type.png
  6. If you need to change the Status or Startup Type, right-click on Procore Sync Updater Service and click Properties.
    • To change the Startup Type, select Automatic from the drop-down menu.
    • To change the Status to Running, click Start.
      procore-sync-updater.png
      • Click OK to confirm the changes.
         
  7. Reboot your computer and confirm the service is still running after the reboot completes.