Why can't I receive email from Procore?

Answer

If you have a user account in Procore's Directory tool, here are a few things you can do to see why you aren't receiving Procore email messages:

Check the 'Send This User Messages' Setting In Your User Account

When a user account is created or when a contact's email address is added to a company's Procore account, there is a 'Send This User Messages' setting that can be turned ON or turned OFF. When the setting is ON and the email address entered in your user account is valid, you may receive Procore email messages when you are assigned to complete tasks, an action triggers a reminder or confirmation message, and so on. 

  • If you are not receiving messages and you are an employee of the company that owns the Procore account, contact your Procore Administrator to verify that this setting is turned ON.
  • If you are a collaborator (for example, a subcontractor, vendor, or specialty contractor who is accessing a Procore project in a client's account), contact a member of the project team who can ask their Procore Administrator if the 'Send This User Messages' setting is turned OFF in your account.
  1. Log into Procore using an account that has 'Admin' access to the company's or project's Directory tool.
  2. Navigate to the company's or project's Directory tool.
    Note: In this example, we'll navigate to the Company Directory. 
  3. Locate the person who is not receiving email messages from Procore.
  4. Click Edit next to that person's name. 


    edit-company-directory.png


    This opens the person's Contact Information page. 
  5. Scroll down to the 'Send This User Message' label, and choose from these options:
  6. Scroll to the bottom of the page and click Save.
  7. Resend the desired email notification(s) and confirm that the user is now receiving messages. For example, if the user was trying to reset their password and did not receive the Password Reset email from Procore, ask the user to attempt to reset their password again (see How do I reset an unknown password?).

Add Procore to Your Mail System's 'Allowed List'

If you are not receiving emails from Procore, start here:

  1. Please provide your email administrator with the Procore Email Delivery Allowlist and request that they add its contents to your company's allowed list.

    This list includes domains and dedicated IP addresses used specifically for sending Procore email notifications, reports, and messages.

    Email Domains

    • procore.com
    • procoretech.com
    • click.procore.com
    • customer.procore.com
    • fastly.net
    • message.procore.com
    • update.procore.com
    • us02.procoretech.com
    • smtp.sendgrid.net
    • skilljar.com
    • surveys.procore.com

    Sending IP Addresses

    • 137.22.225.98
    • 137.22.227.19
    • 137.22.228.37
    • 137.22.228.47
    • 167.89.22.86
    • 167.89.23.21
    • 167.89.24.90
    • 167.89.36.250
     Important

    For a complete list of allowed domains, network ports, and protocols for Procore access, see Which domains do we add to our network's 'Allowed List' to ensure access to Procore?

  2. If users still aren't receiving emails after updating your allowed list, contact your Procore point of contact or send an email to support@procore.com.