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Procore

Why are the status icons for Procore Sync not showing?

Background

The following badge icons exist for Procore Sync and should show in your computer's file explorer when using Sync:

icon-procore-sync-synced-check.png  Green checkmark: Files are synced and up-to-date.

icon-procore-sync-syncing-arrows.png  Blue arrows: File syncing is in progress. 

icon-procore-sync-error-syncing.png  Red exclamation point: There was an error and the file is not synced.

icon-procore-sync-unknown.png  Gray dash: Unknown status. This will occur if Procore Sync is not running in the background.

Answer

If you are not seeing status icons for Procore Sync files in your computer's file explorer, check the following prerequisites first:

  • Procore Sync must be machine installed on the computer (i.e. a system wide install of Procore Sync in C:\Program Files (x86)\Procore Technologies\).
    Note: If Sync is already installed in the User folder of the computer, you will need to download and reinstall the latest version of Procore Sync.
  • The latest version of Procore Sync must be installed.
  • The Microsoft Visual C++ 2017 redistributable must be installed on your Windows machine.
    Note: New installations of Procore Sync include this by default. However, some users who upgraded from previous versions of Procore Sync might not have this redistributable installed and could experience an error when trying to enable status icons.

If the above prerequisites have been met, it might be due to Microsoft Windows limiting the number of unique status icons that can be used on a system. If other applications are installed that use status icons on files and folders, those applications may be taking priority over Procore Sync. The following programs use status icons:

  • Adobe Creative Cloud
  • Box
  • Dropbox
  • Google Drive
  • Microsoft OneDrive
  • Microsoft OneDrive for Business
  • ownCloud
  • TortoiseGit / TortoiseHG / TortoiseSVN

Please contact your company’s IT administrator to determine if there are too many programs with icons installed in the registry.