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Why are the status icons for Procore Sync not showing?


The following badge icons exist for Procore Sync and should show in your computer's file explorer when using Sync:

  • sync-file-synced.png  Green checkmark: Files are synced and up-to-date.
  • sync-file-in-progress.png  Blue arrows: File syncing is in progress. 
  • sync-file-error.png  Red exclamation point: There was an error and the file is not synced.
  • offline.png  Gray dash: Unknown status. This will occur if Procore Sync is not running in the background.

See How do I enable status icons for Procore Sync?


If you have enabled status icons for Procore Sync but are not seeing them in the file explorer, it might be due to a system limitation. Microsoft Windows limits the number of unique status icons that can be used on a system. If other applications are installed that use status icons on files and folders, those applications may be taking priority over Procore Sync.

The following programs use status icons:

  • Adobe Creative Cloud
  • Box
  • Dropbox
  • Google Drive
  • Microsoft OneDrive
  • Microsoft OneDrive for Business
  • ownCloud
  • TortoiseGit / TortoiseHG / TortoiseSVN

Please contact your company’s IT administrator to determine if there are too many programs with icons installed in the registry.